Blog Post

Digital life
1 MIN READ

We’re streamlining how you pay your bill

Kei_M's avatar
Kei_M
Community Manager
2 years ago

As of July 2023, you’ll no longer be able to pay your Virgin Media bill over the phone. Not to worry though, we still have plenty of payment options for you to choose from.

Save time and switch to Direct Debit

The quickest and easiest way to pay your bill. With Direct Debit your monthly payment is taken automatically on or around your preferred payment date.

Set up a Direct Debit with ease

  1. Sign in to your My Virgin Media account
  2. Go to ‘View bill’ at the top of your dashboard
  3. Then set up Direct Debit and select ‘Set up now’
  4. Fill in the form with your account name, number and sort code
  5. Confirm and submit your Direct Debit details

Can’t remember your login details? Get help signing in here.

Looking for a one-off?

We also offer other payment options, such as one-off payments online. This lets you make a quick, one-off payment now. All we need is your name and postcode, you don’t even have to sign in!

https://www.virginmedia.com/support/help/billing-and-payment/make-a-payment 

Published 2 years ago
Version 1.0
Virgin Media
  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 years ago

    Indeed. Under section I.5.2 of the current Ts and Cs VM customers can choose to pay their bills by cash, cheque, debit and credit card.

    Where should cash payments be paid in to please and does VM give change? 

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 years ago

    How to pay by cash

     

    Go to a PayPoint or a Post Office

    Take any paper bill with a barcode to a PayPoint or post office. To find your closest PayPoint, go to the PayPoint site.

    Go to your bank

    Complete the payment slip at the bottom of your paper bill and take it to your nearest bank. But sending your payment this way will mean it’ll take longer to reach us.

  • Rillington's avatar
    Rillington
    Up to speed
    2 years ago

    Can someone please find out why VM no longer allows customers to pay their bill, presumably all or part of it, over the telephone?

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 years ago

    Did you read the info in the link?

     

    How to pay over the phone

     

    You can contact us by calling 0800 064 3777.

    You’ll need Your Account number and area reference number which you’ll find on your bill.

    Once you’ve made a payment, we can securely save your card details so that if you phone us again it’ll be easier for you to make a payment.

  • vmrunreliable's avatar
    vmrunreliable
    Superfast
    2 years ago

    Maybe the first paragraph on the original post,  which states

    As of July 2023, you’ll no longer be able to pay your Virgin Media bill over the phone.

    gave the impression that as of July 2023, you'll no longer be able to pay your Virgin Media bill over the phone. 

  • Alihudo's avatar
    Alihudo
    Joining in
    2 years ago

     

    Since this my account won’t update I’ve made a payment, I’ve sent bank statements.. I’ve been told over phone and forum that my accounts paid and it’s now not due till September 25th but yet my account says I’m over due and I’ve gotta pay august.. why can’t your system update it?!

  • bheavers's avatar
    bheavers
    Joining in
    2 years ago

    Get the billing right and people may like DD more 

    I’m in contract with virgin at £32 signed in May 2023

    I received an email on August 1st 2023 for 18 months and £38 a month 

    I phoned August 7th or something like and told it was spam and ignore it 

    since then it’s been embarrassing by Virgin

    Taken the non contracted value from my bank

    signed me up with no consent to an 18month agreement 

    Broke my existing contract with no reason

    False promises it is resolved 

    no call backs

    Breach in own complaints policy

    Ofcom Billing and Metering breaches in various areas 

    ……. The personal insult is being fobbed off, as a former Billing Manager of Virgin and current Billing and Collections manager at another telco, by call centre staff telling me I’m wrong !!  

  • D_D's avatar
    D_D
    Joining in
    2 years ago

    I’m having a nightmare like this just now 😩

    can’t get a straight answer from anyone and when I requested a call back from a manager, they haven’t followed through or with any other requests of evidence after they have broken the direct debit guarantee!!!