Virgin Media top bundles now include Netflix

[Kei_M]

We're pleased to announce that we've strengthened our partnership with Netflix.

Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place.

Expanding on the already fully integrated experience and the existing option to add Netflix to their bill, Virgin TV customers who take one of the newly refreshed bundles can now enjoy a Netflix Standard Plan as part of their package, meaning there’s no need for a separate payment or direct debit.

As part of the bundle shake up, new and existing customers can enjoy ultrafast broadband speeds and a data-rich mobile SIM, with the ability to manage their Netflix plan along with their regular TV service via My Virgin Media online or through the My Virgin Media app coming soon.

Virgin Media O2 customers who haven’t yet discovered Netflix can now enjoy great quality TV, movies and documentaries that they’ll love and can watch as much as they want, all as part of their Virgin TV bundle, while those who do already have a Netflix plan can simply transfer their billing to Virgin Media to enjoy the ease and convenience of Netflix as part of their Ultimate Volt or Biggest TV package. And, for telly lovers who want to upgrade from the Standard Plan to a Netflix Premium Plan, Virgin Media O2 is offering the option to do so for just £5 more per month so members of their household can enjoy Netflix in 4K on up to four devices simultaneously.

Introducing the new Ultimate Volt bundle 

The Ultimate Volt bundle, Virgin Media O2’s first joint offering, combines the power of Virgin Media’s fixed network with O2’s award winning mobile network, to give customers of both brands more – more speed, more data, more value. Customers who take the Ultimate Volt can enjoy Gig 1 broadband, an unlimited data O2 SIM, tonnes of TV favourites, two Virgin TV 360 boxes and a Netflix Standard plan, as well as access to exclusive perks and experiences with Priority. Packing plenty of speed, data and entertainment to keep the whole household happy, the newly updated Ultimate Volt offers incredible value from £85 per month.

Introducing the new Biggest TV bundle 

The new Biggest TV bundle offers M100 Fibre broadband, BT Sport in 4K Ultra HD, Sky Movies in HD and Sky Sports as well as unlimited weekend calls to UK landlines and Virgin Mobile numbers, a Virgin TV 360 box and a Netflix Standard Plan. Ideal for TV fanatics, the Biggest TV bundle is available from £87 per month.

This addition of Netflix follows Virgin Media being the first Pay TV provider to bring the Netflix app onto its service back in 2013, with single billing added in 2018. Since the beginning of the partnership, Virgin Media has seen an exponential increase in viewing through the Netflix app on Virgin TV, with millions of hours watched already in the first few months of 2022 alone.

Find out more about Virgin Media O2’s bundles at https://www.virginmedia.com/tv/netflix

FAQ

I'm an existing customer / I already have Ultimate Volt from before Netflix was added - will Netflix be added to my package automatically?

If you are have the Ultimate Oomph Bundle or the Ultimate Volt Bundle taken out before 21^st March 2022, unfortunately Netflix will not be included in your bundle. You will need to move to one of the new bundles (Biggest TV Bundle, Biggest TV Volt Bundle, or Ultimate Volt Bundle) to benefit from inclusive Netflix.

What happens after I take out one of the new bundles?

Once you move to one of the new bundles, you will receive an email with instructions on how to activate Netflix, usually within 24 hours. Please follow the link in that email in order to activate your Netflix account. If you already have Netflix, simply use the same email address that’s currently associated to your Netflix account during the activation process, and your Netflix account will transfer over automatically, with your profiles, watchlist and viewing history intact. Please do not try to activate Netflix via your Set top Box, if you are not on one of the bundles above, as this may result in Netflix billing being added to your account, which is a chargeable service.

[RetiredPaul]

I changed my package a week ago, and I see from the now contract that the Netflix element is part of the new package. 

But I have not received any email with a link to allow me to activate the package.

[Tractorboy]

Paul

This package came out nearly 3 months ago now and most of us are still waiting for a link.

Virgin should not be allowed to advertise / announce this package when they do not have the means to supply it !!!

[RetiredPaul]

I didn't choose this bundle because of the Netflix feature, but, in this time of financial constraint, it would be useful to cancel my personal subscription and save £9.99 per month. That should build up to nearly £180 over the 18 month period.

I agree that it is not acceptable for Virgin to offer something within a package, and then renege on providing it.

[ETDJ]

Why is my NETFLIX account being cancelled by VIRGIN this has happened 2 months running and tonight when I’m trying to renew on Virgin it states there’s a problem. 

I’ve seen several posts regarding this from other customers I’ve been waiting since 1908 tonight for virgin to answer what’s app last message states connecting to an advisor on what’s app. 

[sean18]

I changed my package and I've got Netflix as part of the new package. But I'm still waiting for an email with a link to allow me to activate the package.

[Bialykot]

I’ve spent 3+ hours on the phone to Virgin (most of it waiting about to get through) as I can’t activate Netflix from my account page.  (Pressing the button/link on the account page says “redirecting to Netflix”, but it doesn’t go anywhere, just returns to my account page).  I haven’t received a separate email from Virgin with a link for Netflix.  Customer Services have told me that it will def be sorted within 24 hrs, but still nothing.  I can’t keep calling and waiting for hours on end, I’m losing the will to live.  Any ideas?

[DeclanH1]

Bialykot - it seems like it will be a cold day in hell before this gets sorted! I’m resigned to seeing out my contract, getting a refund of the Netflix sub each month and then I’m going back to Sky. This lot don’t give a toss

[sean18]

Got my email with a link on Tuesday happy days 

Sean

[HectorG12]

 Upgraded package yesterday and new 350Mb speed (at least via ethernet) and 'Biggest TV' channels all working today.

There is no email about activating Netflix, which is included, nor any way to activate it via the account webpage.

I note that the final paragraph of the FAQ above states "Please do not try to activate Netflix via your Set top Box, if you are not on one of the bundles above, as this may result in Netflix billing being added to your account, which is a chargeable service."

That clearly means that if you ARE on a bundle with 'Netflix standard' included then you CAN add it via the Set top box, though would be important to select 'standard' and not 'premium' which is the default. My concern however is that it may have been written by someone who is incorrectly informed or with a suboptimal command of English. The prospect of battling with Virgin's customer service avoidance team to resolve an incorrect charge is too dreadful to run the risk without prior confirmation that it is correct.

[Tractorboy]

Do not take that option. It will either mean you are billed , or if not within a few days you will receive an email from Netflix saying account is cancelled as Virgin will not pay.

You need to wait for the email with the correct activation link that says Netflix is included in your bundle.

I have been waiting nearly 3 months for that email now - they are still working on it !

They should not have been offering it as an option for all this time whilst they were very aware they had a problem supplying the product.

[noelebob]

Still waiting for my activation email, admittedly on a couple of weeks but it does say within 24 hours in the blurb!

[RetiredPaul]

Good news for me and encouragement for the others in this thread!

I received the email invitation to link to Netflix yesterday, and I followed it up this morning. It took just 5 clicks to set it all up and get it working.

1) click on the link in the email
2) click to confirm the email address that is linked to Netflix. It got this correct, even though it is different from the email that Virgin uses to communicate with me.
3) click to select standard HD or 4K account (£5 per month extra)
4) click to confirm the Ts & Cs
5) click to confirm that they will be taking no further payments for my existing account (correctly identified, along with how I pay)

Click 2 ensures that all my existing links, preferences and history are carried over.

It was as simple as that, and it seems to have worked.

[Cmrobertson33]

Hi

Can a forum admin message me? I am on the top tier package, never received an e-mail to activate my Netflix subscription, cannot subscribe through my box, VM keeps cancelling it and now have to pay separately on top of my package. 

Thanks.

Craig.

[noelebob]

Still not received my Activation email 😞

[DeclanH1]

I signed up 28/3 and still not had the activation email.

[HectorG12]

Getting Netflix was a significant factor in agreeing to my upgraded package, especially since the faster speed was not really necessary and only available via ethernet unless I went to significant expense in changing my 1200AC WiFi extender and Devolo homeplug setup to a new Mesh WifFi system, with no guarantee that it would work any better. Even at 50cm from Virgin’s Hub3 router on 5GHz, my phone, capable of 1300Mbps connection and set correctly, got a maximum of 160Mbps. The additional channels were not likely to be watched much.
After a week I battled through customer service and spoke to someone who confirmed I should definitely have Netflix and arranged for it to be activated. He said it would take be a day or two but could be as long as 5 days. After 6 days I cancelled my upgrade (within the 14 day cooling off period) and went back to my original plan, on a 18 month contract, for £22.50 less then previously. It did, mind you, take 3 phone calls over more than 2 hours to achieve this!
If Virgin had given me Netflix on time I'd have stayed on the new arrangement and be paying them an extra £29/month so on this occasion I'm pleased by their disorganisation/inefficiency!

[Tractorboy]

Now FOUR MONTHS since launch and the activation issue has still not been sorted !

WHAT IS GOING ON VIRGIN ?????

[Bialykot]

Yes, it’s a pain.  I started a thread trying to get support to activate my Netflix account, was promised it would be sorted (or at least progressed) within a week and a few weeks later there’s still no resolution.  I suggested I should be reimbursed (or stop paying) for the part of the service that’s not being delivered but that has been rejected. Pretty sure that goes against consumer rights laws.

[xilften]

I'm am completely at a loss now I changed my contract over 2 months ago and still I don't have Netflix for free as part of my contract endless hours wasted calling endless hours wasted on chat service and still no Netflix for free as part of my package? The last call over an hour and I finally thought we had reached a solution select the Netflix pay for it as part of your bill with virgin and we will credit it off great a solution but guess what is part of my bill this month for me to pay for £10.99 Netflix and no credit this level of incompetence is unbelievable now a KNOWN ISSUE and over 2 months no resolution I can only believe now virgin just don't care about the customer as long as they are paying the bill

[philipbrown]

Hi

Ive got Netflix through virginmedia , but for some reason there is certain shows that wont show up . Breaking bad , Better call Saul and Lucifer to name a few . I can get the shows on my phone if i use my data but when i try to use the wifi there gone . And i get a message saying it looks like im using an unblocker or proxy . Ive phoned virginmedia 4 times today and no one has helped yet ,