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Kei_M
Community Manager
Community Manager

We're pleased to announce that we've strengthened our partnership with Netflix.

Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place.

Expanding on the already fully integrated experience and the existing option to add Netflix to their bill, Virgin TV customers who take one of the newly refreshed bundles can now enjoy a Netflix Standard Plan as part of their package, meaning there’s no need for a separate payment or direct debit.

As part of the bundle shake up, new and existing customers can enjoy ultrafast broadband speeds and a data-rich mobile SIM, with the ability to manage their Netflix plan along with their regular TV service via My Virgin Media online or through the My Virgin Media app coming soon.

Virgin Media O2 customers who haven’t yet discovered Netflix can now enjoy great quality TV, movies and documentaries that they’ll love and can watch as much as they want, all as part of their Virgin TV bundle, while those who do already have a Netflix plan can simply transfer their billing to Virgin Media to enjoy the ease and convenience of Netflix as part of their Ultimate Volt or Biggest TV package. And, for telly lovers who want to upgrade from the Standard Plan to a Netflix Premium Plan, Virgin Media O2 is offering the option to do so for just £5 more per month so members of their household can enjoy Netflix in 4K on up to four devices simultaneously.

Introducing the new Ultimate Volt bundle 

The Ultimate Volt bundle, Virgin Media O2’s first joint offering, combines the power of Virgin Media’s fixed network with O2’s award winning mobile network, to give customers of both brands more – more speed, more data, more value. Customers who take the Ultimate Volt can enjoy Gig 1 broadband, an unlimited data O2 SIM, tonnes of TV favourites, two Virgin TV 360 boxes and a Netflix Standard plan, as well as access to exclusive perks and experiences with Priority. Packing plenty of speed, data and entertainment to keep the whole household happy, the newly updated Ultimate Volt offers incredible value from £85 per month.

Introducing the new Biggest TV bundle 

The new Biggest TV bundle offers M100 Fibre broadband, BT Sport in 4K Ultra HD, Sky Movies in HD and Sky Sports as well as unlimited weekend calls to UK landlines and Virgin Mobile numbers, a Virgin TV 360 box and a Netflix Standard Plan. Ideal for TV fanatics, the Biggest TV bundle is available from £87 per month.

This addition of Netflix follows Virgin Media being the first Pay TV provider to bring the Netflix app onto its service back in 2013, with single billing added in 2018. Since the beginning of the partnership, Virgin Media has seen an exponential increase in viewing through the Netflix app on Virgin TV, with millions of hours watched already in the first few months of 2022 alone.

Find out more about Virgin Media O2’s bundles at https://www.virginmedia.com/tv/netflix

FAQ

I'm an existing customer / I already have Ultimate Volt from before Netflix was added - will Netflix be added to my package automatically?

If you are have the Ultimate Oomph Bundle or the Ultimate Volt Bundle taken out before 21st March 2022, unfortunately Netflix will not be included in your bundle. You will need to move to one of the new bundles (Biggest TV Bundle, Biggest TV Volt Bundle, or Ultimate Volt Bundle) to benefit from inclusive Netflix.

What happens after I take out one of the new bundles?

Once you move to one of the new bundles, you will receive an email with instructions on how to activate Netflix, usually within 24 hours. Please follow the link in that email in order to activate your Netflix account. If you already have Netflix, simply use the same email address that’s currently associated to your Netflix account during the activation process, and your Netflix account will transfer over automatically, with your profiles, watchlist and viewing history intact. Please do not try to activate Netflix via your Set top Box, if you are not on one of the bundles above, as this may result in Netflix billing being added to your account, which is a chargeable service.

119 Comments
AJS444
Tuning in

Just finished live chat, activation email received within the hour, Netflix Premium now working on my previous login, save me getting grief from the kids!

£10 a Month saved!!!👍😎

DeclanH1
Tuning in

Afternoon all:

I am on Ultimate Volt 1 Gig service (signed up on 28/3/2022) so am entitled to Netflix Standard within Virgin package charge.

got this email from Netflix last night:

72525631-160C-491B-9A13-7D072EBEF39F.jpeg

 After 7 phone calls today (6 to VM 1 to Netflix) no resolution achieved.

also just checked My Virgin Media account and can see this:

2EC89E48-5F18-472B-8E0A-54D9EEE09ACA.png

 when trying to access Netflix now it states my membership is cancelled, but that I can restart provided I provide payment details. The only option for payment details is by bank card - no mention of Virgin Media.

why am I not getting a service I’m contracted for?

mantis1806
Dialled in

Yes right signed up 35 days ago still. No netflix working keep away if I was you 

mantis1806
Dialled in

Keep away i have been waiting 38 days for my netflix to work. Complete ripoff 

Gazza770
Settling in

I am on the ultimate oomph volt bundle, so why am i paying £6.99 for netflixs? when it should be included in my bundle, spoken to customer service and nothing yet(surprise surprise).  Can i active myself or not?? still no email recieved etc etc.......

dmason197
Fibre optic

My Netflix still isn't working?

Kind regards 

 Dean

DeclanH1
Tuning in

I think it’s about time Virgin admitted they can’t fix this and start refunding £10.99 per month on all eligible bundles until they get it fixed properly 

dmason197
Fibre optic

I doubt they'll do that for everyone?

But I hope they fix this soon I'm missing my Netflix 

Kind regards 

 Dean

mantis1806
Dialled in

I rang up and got netflix refunded fir last 2 months from virgin. Ring them they should get a credit to your bill

dmason197
Fibre optic

They won't offer me anything until they find a fix or resolution?

Kind regards 

 Dean

dmason197
Fibre optic

Still can't activate my Netflix 

Kind regards 

Dean

Screenshot_20220515-110927_Chrome.jpg

Harley2017
Superfast

It’s an absolute disgrace that we are chasing Virgin Media to get these problems fixed. I would have more respect for them if they told us the facts about why these problems arose in the first place rather than giving us false hope!!!

Cmrobertson33
Dialled in

Hi

This is not the case for my bundle, VM cancelled by Netflix subscription without informing me and I have had to resubscribe paying extra on top of my top bundle price.

Craig,

DeclanH1
Tuning in

Has anyone got a satisfactory resolution to this? Virgin still advertising this deal to new customers (my sister had one of the door to door salesmen round last night and he was pushing it even though she said I couldn’t get it to work). It’s becoming a bad joke, particularly when you have to phone the contact centre and you get bounced round four people wasting an hour and a half. I’m going to start billing them for my time after end of May

mellymellstrom
Tuning in

Unfortunately you can’t access it though as the process is broken. I complained and eventually they agreed to cover two months subscription to Netflix. 

Tractorboy
Rising star

This was supposedly launched TWO MONTHS ago but most of us still have no activation link , complete shambles !!!!

Harley2017
Superfast

I wonder what VM would do if we all held back our payments???? 

cr4FrupH
Tuning in

Im a new customer first registered in April Netflix was supposed to be part of my Package but I have never been sent a link

Been trying now for 3 months but i think i will incur charges if I try to cancel and go back to Sky

Registered complaints and they keep send ing me round in circles

Registered complaint with Engineer as well its out of his hands

If Virgin have an IT problem then come clean or credit me a Netflix subscription every month

This is making me ill

cr4FrupH
Tuning in

Then why have i never been sent a link

DeclanH1
Tuning in

Sounds like you have had some contact from VM? I have suffered nothing but fob offs for weeks now. I’m threatening to cancel and complain to trading standards - I will let you know how I get on