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Community Manager
Community Manager

Virgin Media O2 is today announcing the UK’s fastest WiFi guarantee from a major broadband provider, promising customers minimum download speeds of 20Mbps in every room of their home or £100 credit back.

Offering broadband download speeds 22 times faster than the national average, Virgin Media’s unrivalled connectivity means everyone in the household can work, game and stream simultaneously, and now with the introduction of its WiFi guarantee, customers’ connectivity needs are covered – even in the hardest to reach areas of the home.

Unlike other providers, by promising minimum download speeds twice as fast as the next quickest WiFi guarantee available, if Virgin Media customers can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps, they’ll be offered up to three mesh WiFi pods to help improve their connectivity or £100 credit back if the pods don’t help.

Virgin Media’s market-leading WiFi guarantee will be included at no extra cost in Gig 1 broadband and all Volt bundles, offering customers even more value and reassurance. Customers who are currently on M50 to M500 Fibre packages (without Volt) can add the guarantee for £8 a month.

Virgin Media has also revamped its Connect app with enhanced features so customers have more control over their connectivity. With the newly refreshed app, customers can test the strength of their WiFi room-to-room with the immersive ‘home scan’ functionality, manage devices that are connected to their home network – including pausing a WiFi connection to individual devices – and access in-app customer support should they need help resolving any problems.

Virgin Media customers who have a Hub 3, Hub 4 or Hub 5 can all access the newly updated Connect app features including:

  • A new home scan capability so customers can test WiFi performance around the home, room by room, as well as testing speeds to the hub
  • The ability to manage WiFi Pods including checking signal strength and which devices are connected to each pod
  • The power to pause WiFi on individual devices – ideal for families who prefer a device free dinner
  • Access to in-app customer support 7 days a week
  • The option to reboot their Hub directly via the app
  • The capacity to share their WiFi password with guests in one simple tap

Jeff Dodds, Chief Operating Officer at Virgin Media O2, said:

“Delivering fast and reliable broadband is at the heart of our business. We know how important seamless connectivity is, and as our customers’ needs evolve beyond just speed, we’ll continue to enhance our products and services to ensure we meet those needs. That’s why we’re investing to improve our Connect app and have today launched our market-leading WiFi guarantee so our customers can work, play and stream safe in the knowledge their connectivity needs are covered.

Virgin Media’s new WiFi guarantee goes hand-in-hand with its self-optimising hubs and signal boosting mesh WiFi Pods to offer customers complete peace of mind that they’ll get reliable WiFi in every room or money back.

Visit our page for more information about WiFi Max.

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For over 4 years I have had issues with my connection dropping so the wifi drops out and the kids all moan as they have to talk to each other or the adults.

I have lost count of the number of phone calls to customer services and the ridiculous automated merry-go-round trip that it takes you on every time you want to speak to someone.

Consistent poor handling of the issue by overseas call centres with the stock "we will send you another Wifi pod in the post."  The call centre in the Philippines was the exception where they actually listened and attempted to sort the issue before arranging for yet another engineer to call. 

Numerous different engineers visiting with multiple replacement hubs, replacement of the underground cable to my property, a few dozen replacement line filters and now the new hub5 that the connection still drops out on, restricts me from doing anything useful within the settings for port forwarding etc and was just not tested thoroughly prior to release or is just not fit for purpose.

You can keep your £100 if you can arrange for a service that delivers what it is supposed to, alternatively treble it and I will switch it to modem mode and buy a decent router to do the job that the brick5 was supposed to do.

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Claim is not correct! I am trying to get my internet connection fixed and VM is struggling yet

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Recently installed the new hub……not impressed by the coverage.

Looking to install a hard wired wan. Just need to know if there is a preferred outlet off the hub.