Support to those affected by earthquakes in Turkey & Syria

Community Manager

Virgin Media O2 is saddened by the devastating earthquake in Turkey (officially known as Türkiye) and Syria and is taking steps to support customers and the relief efforts.

Virgin Media O2 will:

  • Credit back the cost of SMS messages for our customers to and from the UK to Turkey and Syria from 6 to 20 February.  This is inclusive of O2 Pay Monthly, O2 Pay As You Go, Virgin Mobile, Virgin Media O2 Business customers.
  • This respects the Turkish Government’s wishes to minimise traffic on the country’s mobile infrastructure, while helping our customers so they can contact loved ones.
  • We’re also supporting humanitarian charity, Janagla’s offer to the emergency response in Turkey and Syria to provide internet-enabling ‘Big Boxes’ – funded by Virgin Media O2 – to help provide internet connectivity to support the relief efforts in the countries. Please get in touch by emailing  or via

We are closely monitoring the situation and will review our support in-line with any changes to the guidance from the Turkish government.