Showing results for 
Search instead for 
Did you mean: 
Virgin Media Staff
Virgin Media Staff

Since December, we’ve seen community members reporting that their Superhub 2 WiFi signal drops-out completely, and only starts working again after a reboot.

We’ve investigated this thoroughly, and this issue has been caused by a bug in Google Cast software on Android devices.

This includes Android phones, Google Chromecast and Google Home devices.

In certain situations this bug may incorrectly send a large amount of network traffic which can cause the Super Hub 2’s WiFi connection to drop out. A reboot is then required to get reconnected.

Google developers have started rolling out an update via Play Store from yesterday (January 18th) to resolve this issue.

Please reboot your Android device(s) to help ensure you receive the latest update – and check for app and device updates on your handset.