Roaming Abroad Top Tips

Virgin Media Staff

roamlikehome.jpgWhen you're abroad, it can be really useful to stay in touch with friends and family on your mobile.

So whether you're checking in on Facebook from France, SnapChatting from Spain or Instagramming from Italy: focus on your tan, not your mobile data plan, by using Virgin Mobile abroad.

To make things easy, we've put together our roaming FAQ to help you get things done when you're out of the UK. 


I'm planning a trip abroad - what do I need to do before I go?

Before you go you'll need to make sure that Roaming is switched on and that your International Call Bar is turned off in Your Account:

  1. Go to Plan and Device
  2. Select the Manage Services tab
  3. Scroll down to the Roaming section and click the slider to the ON position
  4. Check that your International Call Bar is also switched OFF

It can take up to 24 hours for your settings to be updated, and then you’re good to go! 

If you want to access data please ensure Data & Data Roaming options are turned ON in your device settings .

Alternatively, you can call our team on 789 to set up your roaming service.

For more information on setting up your Roaming, see our Roaming Hub

If you do continue to have problems after, drop by our Mobile board with your questions.


roamingtips.pngWhat is Roam Like Home and what's included?

You can now use your UK allowance anywhere in the EU with Roam Like Home. This means that while you’re travelling in an EU country you can use your UK allowance of Minutes, Texts and Data, just as you would in the UK subject to fair use limits. This includes roaming calls back to the UK and between EU countries.

If your allowance has run out, you can still use your mobile wherever you are in the EU and pay no more for your Minutes, Texts and Data than you would in the UK, subject to fair use limits.

Need more data in the EU and on a Pay Monthly plan? Then get Virgin Mobile Pay Monthly Data Add-Ons.

More information about Roam Like Home (including countries included) can be found here.


Are calls from the UK to the rest of Europe included in Roam Like Home?

No, these are international calls. 


Travelling outside the EU

If you’re travelling outside the EU, you won’t be able to use your UK allowances. 

For more information and to see charges, visit Roaming Costs. Find out how to track your data usage to stay on top of things while you're away.


Setting up and Roaming

If you're planning a trip abroad and want to use your phone while you're away, you'll need to make sure you're all set up. To do this, log into Your Account, go to Plans and devices then select the Manage services tab. From there scroll down to Going Abroad and turn the slider to ON. It can take up to 24 hours for your roaming settings to be updated, and then you're good to go!


whileyouareaway.pngI’m already abroad – Where can I get help?

We've put together some tips to help you when you're out of the UK. And download our handy Roaming Guide to your phone for help when you need it.

Alternatively you can call +44 7458 333 789.


I can use calls and send SMS – but I can’t use data

Check your phone settings

To switch on/off data roaming, have a peep at your phone manual and ensure Data & Data Roaming options are turned ‘ON’ in your device settings. Or check out Virgin Mobile phone support for help.

Steps for most devices:

  • Most Android devices: Settings > More Networks/Settings (you may skip this step on recent android devices) > Mobile Networks > Ensure Data Roaming is turned ‘ON’.
  • Most IPhone’s: Settings > Mobile Data > Ensure Mobile Data and Data Roaming are ‘ON’. Please make sure EU Internet is turned ‘OFF’.
  • If you need exact instructions please post the make and model of your device.

Check your account settings

Please check that roaming is activated in Your Account (Please allow 24 hours for changes to complete):

  • Go to Plan and Device
  • Select the Manage Services tab
  • Scroll down to the Roaming section and click the slider to the ON position
  • Check that your International Call Bar is also switched OFF and you're all set to go

Check your Access Point Name (APN) settings

Check your APN settings. You can update the APN settings by entering them manually or selecting your mobile from our Virgin Mobile phone settings list.

You’ll need to also check the APN selected in your device is shown as Virgin Mobile, and not another network provider.

Here are the basic steps for most Android devices:

Settings > More Networks/Settings (you may skip this step on recent android devices) > Mobile Networks > Access Point Names = Virgin Media Mobile Internet

** It is not possible to manually change APN setting on IPhone’s but you can still reset the APN settings. Please note this will also reset the Wi-Fi networks so you will need to re-key your wireless passwords. Settings > General > Reset > Reset Network Settings.

Alternatively, you can try these APN settings:

  • Name — Virgin Media Mobile Internet
  • APN —
  • Proxy — Not Set
  • Port — Not Set
  • Username — user
  • Password — Not Set
  • Server — Not Set
  • MMSC —
  • MMS proxy —
  • MMS port — 8080
  • MCC — 234
  • MNC — 30
  • Authentication type — PAP

Reset your account settings

If you still can't get data, log into Your Account and switch Roaming ‘OFF’ (wait 24 hours to complete) then back ‘ON’ (again, wait 24 hours to complete) following the steps above.

Alternatively, call 789 for free from your Virgin Mobile phone so we can update this for you.


If you're still experiencing problems, just pop over to our Mobile board for more help.