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I have a fixed price broadband package of £27pm + volt deal. 1 Broadband package 200m x 2 O2 volt sims, i pay £27pm for the broadband and £16pm to O2 for the sims. The contract started in Sept 2023 for 18 months so March 24 it expires. Today like many received notice of the price increase of £9pm. This is a 33% increase! not even 5 months into the contract, I shall be cancelling.
£9 is 20% for me.
How can Virgin Media raise prices beyond inflation when it knows that wages haven't risen anywhere near that number?
It's incredibly unfair. Especially for those of us who live in areas where it is the only available fast broadband provider.
Batman44 wrote:I have a fixed price broadband package of £27pm + volt deal. 1 Broadband package 200m x 2 O2 volt sims, i pay £27pm for the broadband and £16pm to O2 for the sims. The contract started in Sept 2023 for 18 months so March 24 it expires. Today like many received notice of the price increase of £9pm. This is a 33% increase! not even 5 months into the contract, I shall be cancelling.
It must say FIXED in your contract. It usually says "discount" if a negotiated offer or new customer offer. Price increases are done on the full package prices before any discount was applied to your contract.
From next year, its going to be published RPI and additional 3.9% on top. So yearly prices rises will use this formula and you can't exit the contract. This year you can exit without any penalty if still in contract if done within 30 days of notification by email or letter by VM.
There are also certain exclusions to the general rule for some folk not getting any price rise this year. I did think that new customer offers were being honoured without price increase, but I could be wrong....
I left in sept 22 and gave notice to quit, retentions office contacted a week later offering a new Broadband and Volt 02 deal at £27 for broadband and £16 for 2 sims. I have a printout of the contract saying £27pm for 18 months, O2 are separate contracts on this deal, not read the small print yet but 33% is scandalous thats broadband for £36, yuet they offer the same currently at £29 on the website and large package deal at £29!
The email is so confusing, £9 increase, does it mean from May 23 or May 24? it's not a discount deal from my old contract but a completely new offer not even 5 months in!
It might be that price increases are done on the "headline" price of the package, but that's disingenuous I feel, as you have entered into a contract with VM to provide the services for a certain amount, which you pay them each month. I'm not arguing that they can't do it, just my view on the % increase.
As per the OP, I've just been notified of a 33% increase on the price I pay each month; I never used to have many fibre BB options, but I do now and, as such, coupled with the recent "Roger/Phillip" "not a hack" response from VM, I'll be leaving.
