As you can imagine, with costs such as energy bills rising fast, our running costs are increasing too. So, to make sure we can keep giving you the service you expect, the price of your package may be going up. If you have been contacted and want to find out more, click below.
It says see the “What happens next” next section on the page but there isn’t one.
Here we go again yearly price increase so when I received my email last year 2022 I rang up within my 30 day period I said what are you going to offer for me to stay. . They offered me a lower payment than what I was paying I accepted the offer . Then when the price increase came in they put the price UP BEWARE
Sussexradio wrote:Here we go again yearly price increase so when I received my email last year 2022 I rang up within my 30 day period I said what are you going to offer for me to stay. . They offered me a lower payment than what I was paying I accepted the offer . Then when the price increase came in they put the price UP BEWARE
VM's renewal offers tend to be based on a discount rather than a fixed price for the minimum term.
I was using safari so that is another one playing up
Tried it on other browsers on my Mac none of them show it.
I signed a new contract last year inc discounts, with the price due to go up in September this year, I received the email about new price increase saying my bill will increase in April. Is that correct?
Yes, this is the general price increase.
You should have the option to cancel free of charge or re-negotiate a new contract or accept the increase.
Your contract continues in September at the same price, but your time-limited discounts expire. That contract will have included a clause allowing for an annual inflation-linked price increase. Your discounts will remain in the meantime, but your base price will likely increase.
And perhaps to spell out what this means for you:
1) In April this year your price goes up, by well above inflation because VM are applying an above-inflation increase to the standard price, and then adding that increase to your discounted bill. So your month on month increase is probably in the 20-30% range, depending on how good a discount you have. The better the discount, the higher the proportionate price rise.
2) In the next 30 days you can reject this increase, and cancel without penalty, and as soon as you do that your 30 days notice period starts to tick. Obviously you'll need to find another ISP who aren't planning the same thing, or can offer a fixed price, or better value new customer deal. I've recently got a 12 month fixed price broadband deal with a smaller ISP known for their customer service, but you need to do your research on those and what their offer is, and allow for both any special offers, discounts and new connection charges.
3) You can phone VM to reject the price rise and cancel, but with the actual intention to play the retentions game and agree a new 18 month contract and discount. That may result in a good deal, it may not. As the other ISPs who VM benchmark against are all doing similar things, your leeway may be limited. I'm told there's an automated offer been put up on VM systems where you can get a modest additional discount for six months without changing your contract, although it will still mean an increase in April.
4) If you choose to stick with VM and their April increase (with or without any automated discount offer), then in September your existing discount ends and you'll need to cancel or speak to retentions at that time, otherwise you'll roll on to the full fat and heavily inflated tariff.
5) Regardless of any new deal you agree with VM, come this time next year, VM are changing their terms so they will be able to apply their disgraceful, grasping RPI + 3.9% formula (again on the undiscounted rate) without you having any right to cancel, but with you still tied in for the remainder of any fixed term.
I decided before this latest announcement that I'd had enough of VM's price rises, poor service, and the sinking feeling whenever I needed to contact them, so I've taken my business elsewhere. I'm not using the VM connection now, but it is still live for a further nine days, then no more VM forever.
Andrew, thanks for the post above which is very informative.
My package is also due to increase by £11/month from April 23.
I am currently under contract until Sept 23 at a discounted cost of £42.50/month, reduced from a total package price of £62.50/month. (MixTV + M100 b/band.).
I can't budget for this additional cost so it's either re-negotiation or downgrade my package.
Been told previously that downgrading the b/band is not possible, so that just leaves the TV package, but I'm struggling to find other TV options in order to see what I might lose were I to move to a lower package.
One alternative I am considering is just to abandon Virgin altogether and go for 5G broadband throughout the house, scrapping the complete package, but 'for another forum.
You could drop the VM TV package and take out a VM Stream box. It can't be used in conjunction with any other VM TV box or package. It's only one Stream box per household and doesn't use the coaxial cable. The TV is streamed over the internet. There are details on the following page https://www.virginmedia.com/tv/stream
If you look at the Legal Stuff sub section towards the bottom of that page you will also see that it says, "Virgin Media broadband required (min. 50 Mbps)."
It's basically the majority of freeview channels plus a couple of extra channels. You can also add the Essential Entertainment pack for an extra £8 a month which contains an additional 23 channels. There's a list of channels <<< here >>>
Have you actually had your notification of increase, have you checked what fibre to the home providers might be able to offer you in your area, some like Hyperoptic offer broadband for £20 a month (with no annual rises), they aren't available everywhere though of course.
VM emailed me to tell me they are putting my package up by £9.00 a month will be paying £100 for what is basically a bunch of free to air channels and broadband hardly use the land line They been ripping me off for the past year not taking any more
I'm switching to BT Full Fibre No landline and a pay as you go sim I can get all the channels I watch from on demand services
