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@TeddyTRK, the answer put simply? as for someone who used to work the phones, simply put “no.” i see why you’d say this though. I’ll be realistic, call centre staff from different teams I cannot comment on and quite frankly nor do I wish to as there are some great people from everywhere i’ve seen. to reiterate, I work for VM but all opinions are my own. as with anywhere, sometimes you do want to get annoyed with certain things, and a lot of things are picked up. If we see a high level of something, a team usually look at it quite rapidly.
I can’t comment purely on stock availability because certain departments may well get messages broadcasting that we don’t have enough available. it depends on many factors, Your Area ref and your local red-shed or RFC having stock, yodel timings, and to be honest, especially if you’re looking for better performance I would not have a QS, purely because an engineer testing my power levels first, SNR, the likes and tuning my line if i was having a hub swap (also the fact that if you replace a hub you have to re-pair pods to said hub, etc.)