Blog Post

Digital life
2 MIN READ

Hub 5: Our first ever WiFi 6 broadband router

Kei_M's avatar
Kei_M
Community Manager
4 years ago
Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Our next-generation Hub works alongside Virgin ...
Updated 3 years ago
Version 23.0
Gigabit
Hub5
slow speed hub4
Superhub 5
trial
Virgin Media
DC's avatar
DC
On our wavelength
3 years ago

Engineer arrived today, swapped the Hub5 for a Hub4 and everything is now working.

There are quite clearly issues with the Hub5. Every device in the house that worked on the previous Hub4 and didn't recognise the Hub5 is now connected to the replacement Hub4 that was installed today.

It's not right that this Hub5 is out and about for installs and repairs when it quite clearly has so many issues.