Blog Post
Hi TeddyTRK.
Long story short. Engineer arrived yesterday at 8am as I only had WiFi, no Lan on a Hub4. Swapped the 4 out for a 5 and lost my WiFi too. 8.45am after multiple visits to his van he said he had to fix something in the street and would be back at 6pm. He never returned. It's only after googling Samsung + VM Hub5 that I came across the obviously well known issues.
I appreciate your advice. Thank you.
I'm not going to fiddle with the box though as I don't want to be left with it or charged for tech visits "because I've manually reconfigured it". I don't think, given my monthly fee, that it's too much to expect a competent technician to complete a job properly and leave the customer with a working connection as opposed to bodging a job, running away and pretending he was never onsite.