How to roll back a Windows 10 update

Virgin Media Staff

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Windows 10 updates are generally welcome. They provide important security fixes and often introduce cool new features. But things don’t always go according to plan, and a new update can sometimes cause unexpected issues, including busting your wireless connection to the internet.

It’s easy to feel helpless when your computer suddenly disconnects and refuses to connect again, so we’ve put together this step-by-step guide to help you get back to browsing again in no time!

Your connection problem is most likely caused by a temporary compatibility issue with the internal wireless antenna of your device. To fix this, you have two options: either wait until the manufacturer of your internal antenna releases an update to match that of Windows, or take matters into your own hands and reverse the update so you can get back online right away.

The choice is obvious… so here’s a quick guide to rolling back your Windows update:

  1. Open the start menu by clicking on the windows icon in the bottom-left corner of your screen, and then click on the settings icon to open up the Windows settings menu
  2. From here, we’re going to click on the “Update and Security” icon to get to the update settings
  3. Now select the “Recovery” setting from the menu on the left and click on “Get Started” under the header “Go back to the previous version of Windows 10”
  4. Almost there! The computer will run a short setup, and then ask why you’re going back. Select “My apps or devices didn’t work on this build” and then click “Next”
  5. Click “Next” one more time and the computer will restart with the update uninstalled. This can take a while, so just be patient. Once it’s done, log back into the computer and re-connect to your wireless network

If you experience problems at any point during this process, or if this doesn’t fix your connectivity issue, the Gadget Rescue team is here to help! With live agents on hand 24/7 we’re always happy to help with any tech issues you may be facing.

Gadget Rescue is a 24/7 chargeable support service designed to fix issues with non-Virgin Media technology in your home. From tablets and mobiles to cameras and computers, 93% of issues are fixed first time. 
Gadget Rescue Subscription is £5 a month + a £20 set-up fee, with a minimum 6 month period). 
Gadget Rescue one-off fix is charged at £35, with a no fix - no fee guarantee. 
To chat live to a Gadget Rescue expert online just go to, or call free on 0800 014 7398.