We're always looking for ways to improve how we communicate with you on the things you find important. We'd love to hear what you think about our proactive communications for payment receipt including service restoration time. We'll run you through what you can expect below, and then there's a short survey where you can share your impressions and feedback with us.
We know that it's important to be kept in the loop, especially when it comes to money. That's why we want to make sure that when you make a card payment to us, we tell you we've got it and what will happen next.
Here's a quick run down of what to expect
1. Make your payment
You make a payment to us via card (don't worry you can still pay by other methods if you want to)...
2. Channel of choice
... and you can make your card payment through the channel that suits you
3. Channel of choice
We'll let you know by SMS that we've got your payment and tell you when you can expect your services to be resumed (if they were restricted)
4. You're back on track
We'll make sure that your payment shows on your My Virgin Media account in real-time and your services are resumed immediately