Get the most from your Gig1 service and Hub 4

Virgin Media Staff

Learn how to get the most out of your Hub 4 and Gig1 service with our handy FAQ.


How do I make the most of the Gig1 Fibre Broadband speeds?

With Gig1 Fibre Broadband on the Hub 4, you get to share over 1Gbps bandwidth across loads of devices. This means everyone in the house can download films and mammoth files, stream in Ultra HD and play games to the max, all at the same time.

To make the most of your Gig1 Fibre Broadband speeds, we recommend using a mix of wireless and wired Ethernet connections.

We know most of our customers prefer to use WiFi, so we’ve designed our Hub 4 with mighty WiFi technology – including Wave 2 802.11ac, and 3x3 MIMO on 2.4GHz WiFi and 4x4 MIMO on 5GHz WiFi – so you can share out your connection speed across multiple devices at the same time.


How do I find out my guaranteed speed?

All your speed information can be found on our speeds page.

This provides your upload and download ranges and your minimum guaranteed download speed.


Why am I getting different speeds from the other speed tests?

The SamKnows speed test gathers data directly from the Hub 4 which is configured for 1Gbps as opposed to connecting to devices which may not have the capacity for 1Gbps.

An external speed test may also reflect limitations due to device and local environmental influences.


Why am I getting different speeds from other speed tests?

The SamKnows speed test gathers data directly from the Hub 4, which is configured for 1 Gbps.

An external speed test may also reflect limitations due to device and local environmental influences.


What is 2.4GHz & 5GHz WiFi?

Devices can connect to your Hub 4 using two different WiFi frequencies - 2.4 GHz and 5 GHz.

2.4 GHz WiFi is great at providing connectivity over longer distances and through obstacles (like walls, doors, floors), but it’s limited to around 100 – 160 Mbps and will share this out if many devices are connected to it.

5 GHz WiFi is super-fast and can cope with lots of devices, but it can’t reach as far as 2.4 GHz WiFi.  It can provide speeds of c900Mbps, but how much of this speed any device will be able to use is limited by the number of WiFi antennae the device has. Older devices may not be able to connect to this newer 5 GHz frequency.

Your WiFi device should automatically switch between 2.4 GHz or 5 GHz WiFi, but if you think your WiFi is slower than it should be or as it usually is, just turn the WiFi on your device off and then on again, as this helps the device choose the best WiFi to connect to.


Why wasn’t the Hub built with the 802.11ax/WiFi 6 WiFi standard?

WiFi 6 is in the early stages of adoption with only a small number of devices capable of supporting it in 2019, therefore we have focused on delivering the best possible experience using WiFi 5 (802.11ac).

Super solver

Very vague answers as a 1Gb/s port cannot do 1Gb/s minus overheads be that this HUB 4 or even a good Motherboard with an Intel 1Gb/s LAN port hence why some new Motherboards come with 2.5Gb/s and 5Gb/s ports be it 3rd party not Intel so far but you can buy a 10Gb/s PCI-E Intel card for £70.

So I have no clue how anyone will get 1Gb/s never mind with the addition 10% Contention VM add due to Ofcom.

WIFI 6 devices have now started to be certified (I have an Intel Card that is certed as of Sep 2019) it seems VM always release something just as new feature are out so in a few years time the HUB4 will be dated well before the HUB5

WIFI 6 is backwards compatible same as before and does AC etc.

Tuning in

how do I get the new hub


Why are you preventing “normal” customers upgrading there hub from 3-4?

Tuning in

I got the new hub 4 yesterday, while the WIFI seems stable compared with the Hub 3 I have been unable to get some of my smart light switches connected. With the Hub 3 I just disabled 5ghz to set them up and then re-enabled 5Ghz. They cant even connect to the Hub 4, tried everything. Ended up having to use an old Edimax Access Point/Bridge/Extender device to provide a viable 2.4Ghz network for them, wasting one of the 1gbit ports on the Hub 4 in the process. Annoyingly I was using that Edimax for a wired only device, asked VM to either send an engineer to "attempt" to resolve or pay me the £20 for the replacement wifi/ethernet bridge.. zero help. I only got the 1Gbit for the Hub4 as it was £1.50 a month more than I was paying and £40 for the unit. If you have SONOFF wifi switches I would avoid.

Super solver
Joining in

It will be brilliant for me when it’s available in Shropshire England Telford I’m on the 350 mpbs package not fast enough for downloading PS4 and future gen consoles digitally 



roll on when I can get it super hub 4.0


I have 5 Sonoff switches and 19 efamilycloud plugs All Alexa control. 
I have had the same nightmare problems connecting the switches

but the plug is connected no problem

I also have 7 x IP cameras (port forwarding setup) And have had a nightmare to set these up to the hub4 also.

It is as though the Router gets overloaded giving out internal ip’s DHCP

I also had to disable auto and manually set 2.4 GHz to channel 1

In the end I have had to buy an {Access Point} and plug that into the hub4 ethernet port

Using the access point I created a new Wi-Fi SSID name just for my Sonoff Switches

This worked. But it has been a nightmare to set up my Alexa controlled house.

Changing from hub 3 to the hub 4 allotted me a new ISP WAN IP address

I don’t know if this new IP address has anything to do with the problems.


Tuning in

Can we/you get HUB4 in account area 03 - Surrey

Tuning in

Don't ever use any of the supplied hubs to actually connect to your network devices. Use a good 3rd party router and only use their hub as a modem... that will fix most if not all of your problems.