If you've joined us or had a new SIM after December 2017, and run into trouble getting your roaming to work in the Channel Islands or Isle of Man don’t worry. This happens from time to time and it’s easy to fix. Just check the Roaming Costspage for the country you’re in to get up and running. If you still have problems, follow the steps below for more help.
You can check that you’re all set up to use your phone abroad by simply logging into Your Accountor calling+44 7458 333 789.
It’s also a good idea to check that there’s network coverage where you are. See Roaming Coststo check the coverage in the country you’re visiting.
You can also try turning the phone off and then back on again. Sounds simple, but it'll refresh the network signal on your phone and, more often than not, it does the trick. If that doesn't work, you can try a manual network search. Here's how:
Go intoSettings on your phone
Now go toPhone Settings
Then chooseNetwork Selection
SelectManual network selection instead ofAutomatic and let the phone search for available networks. This might take up to a minute
Now you should have a list of networks you can use
If your phone has a removable battery and you are still stuck, try what we call a hard reboot. Just remove the battery from your phone without turning it off first, then wait about 20 minutes before putting it back in and switching the phone on.
This reboots your phone and it normally does the trick.