COMPETITION: £100 prize for making a help video

Virgin Media Staff

Thanks for your interest, the competition closed on 12th April 2019

  • Make your own ‘Helping Hands’ Videos
  • Get your video featured on Community
  • Win Prizes!

Hopefully you’ll have seen our Helping Hands channel on YouTube, and our new Help videos section on the Community.

We know how many people have watched these clips over the years and how helpful they are. But what are we missing?

Well, you - our Community members - have always been willing to share your ideas and tips, so we thought why not join the two together?

We’d love it if you would grab a camera, a screen capture device, or even animation software and could share your immense knowledge in a short video.

To kick things off, we’ve got a competition.

You’ve got until 12th April, 2019  to make up to a 2minute video that will help other customers. It could be on, How to change a SIM, how to set up a WiFI booster, to reset a hub or a neat shortcut for using your V6 – whatever you want to share.

The main thing is that it helps other people get the most from their Virgin Media services.

It doesn’t have to be all-singing and all-dancing, just clear and to the point.

Working with our Digital team we’ll be judging each video on how helpful and useful it is, how well it’s been put together, and how clear the message and the instructions are.


The winner will get a £100 shopping gift vouchers, and the two runner-up’s will get a £25 shopping voucher each.

Everyone who enters will get a Community badge.

When you’ve made your video, just upload it to YouTube or Vimeo and If you want to password protect it – that’s great. You'll need to register as a community member to enter. Once you've signed up, simply pop a link to your video in the comments below, or if you'd rather keep it private, send it to Kev_B (he's our Community Lead) and we’ll be in touch.

The closing date is Friday 12th April, 2019.

We’re looking forward to seeing all your entries!

Please click the spoiler to view T&C's:


Virgin Community Promotion Terms and Conditions (Promotion)

  1. Open to users of the Virgin Media community website aged 18 or over, and resident in the United Kingdom except employees of Virgin Media Limited, their immediate family members and anyone professionally connected with this Promotion.
  2. The Promotion opens at 11.00am on 12th March 2019 and closes at 11.59pm on 12th April 2019. Entries received after the closing date will be invalid. Maximum of 1 entry per person. 
  3. To enter the Promotion you must create a video of 2 minutes or less that will help customers with their Virgin Media services, check out the blog for more information.
  4. There will be 1 winner of the main prize. 1 prize per winner. There will also be 2 runners-up. 1 prize per runner-up.
  5. Main Prize: 1 x £100 Love2Shop voucher
  6. Runner-up Prize: 1 x £25 Love2Shop voucher
  7. Voucher is subject to the retailer’s voucher terms & conditions which can be found at and/or on the voucher.
  8. The winner and runners up will be judged and selected by a panel of at least 5 judges, including at least one independent judge from Taylor Made Media (the “Agency”) using the following criteria:
    a. How helpful and useful it the video is for Virgin Media customers
    b. How well the video has been put together (including filming style, editing, use of graphics)
    c. How clear the message and the instructions are
  9. The decision of the panel of judges (acting reasonably) will be final. No correspondence will be entered into. Unsuccessful or disqualified applicants will not be notified.
  10. The winner and runners-up will be notified by no later than 24th May, 2019. You will be notified if you have won a prize by phone or email.
  11. By entering the competition, you agree that the Promoter may, but is not required to, make your entry available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the competition.
  12. You grant the Promoter an exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the competition entry and any accompanying materials, to (in all media): use, display, publish, transmit, broadcast, copy, edit, alter, store, re-format, reproduce in any advertising or promotional material and sub-licence the competition entry and any accompanying materials for such purposes.
  13. All rights in the final version of the winning entry shall vest exclusively in the Promoter and no other party shall acquire any rights or title in it.
  14. Promoter is Virgin Media Limited. General Terms and Conditions apply, here.


Community elder

Based on the currently available "help" videos, no matter how amateurish your attempts will be they will be a marked improvement.

Go ahead, knock yourselves out, you may even get a job!

Joining in


I saw the challenge to create a short video with a tip and... challenge accepted! I have attached a link below so you can watch the video in my YouTube channel!😊

Kind regards,

Scarlet Ring.

Joining in

Hi , 

Only  can be qualified for the compotition if you live in the uk ?I l in spain  we cannot join ? Oh im a bit disapointed 😟

Community Lead

@Rhiatess sorry about that, as the community only covers Virgin Media services sold in the UK then this competition is exclusive to the UK.