remember the quote virgin made a few years ago we treat all Customers as equal.
The UK’s biggest broadband, phone and pay TV companies have committed to put fairness at the heart of their business, after signing up to Ofcom’s new Fairness for Customers commitments
I remember a few years ago they made a big thing of Customers equality ( old & new) and I and many more of my friends took up there offer,and true to there word they gave it to us, but as time slip away and so do our memory,its become a long forgotten buried jem of loyalty..
I have tried to find the original letters & posting on the internet but there all gone,wipe out,deleted,erased,get the picture.. so much for customer loyalty....
I have been with (NTL,VIRGIN) since the first day (90's) the cable were put in the ground and installed in my house, I even sold it street by street for NTL, and have been with them ever since, the service I cant fault,but there loyalty business practice is atrocious,but its a company that soul purpose is to make money.
The reason for this post is I have just had my money reduced by the DWP/PIP and have to make changes on what I can afford, So phoned Virgin C/S, the best thy can do is £34 p/m for 50mb internet with phone I never use, now I had to go to the lowest Mobile phone tariff they had, so sorry for my rant, but thy have just came up with ANOTHER slap in the face for loyal customers.....
Effective monthly cost
Costs added up:£25/mth Virgin Media line rental & broadband
I would like (ME) something that is offered to another person (new) on equal grounds..... as you said your self LOYALTY works both ways.......
equal /ˈiːkw(ə)l/ Learn to pronounce adjective adjective: equal
1. being the same in quantity, size, degree, or value. "add equal amounts of water and flour" synonyms: identical, uniform, alike, like, the same, one and the same, equivalent, indistinguishable; More matching, twin; comparable, similar, corresponding, correspondent, commensurate "two lines of equal length" equivalent, identical, amounting; proportionate, tantamount; the same as, commensurate with, on a par with "fares were equal to a fortnight's wages for a skilled craftsman" antonyms: unequal, different, more than, less than (of people) having the same status, rights, or opportunities. "people are born free and equal" uniform in application or effect; without discrimination on any grounds. "a dedicated campaigner for equal rights" synonyms: unbiased, impartial, non-partisan, fair, fair-minded, just, even-handed, equitable; More unprejudiced, unbigoted, non-discriminatory, free from discrimination, egalitarian; neutral, objective, disinterested, without fear or favour "the right to equal treatment before the law" antonyms: unequal, discriminatory evenly or fairly balanced. "it was hardly an equal contest" synonyms: evenly matched, evenly balanced, even, balanced, level, evenly proportioned, well matched, on a par, on an equal footing; More informalfifty-fifty, level pegging, neck and neck "a fair and equal contest" antonyms: uneven, unequal 2. having the ability or resources to meet (a challenge). "the players proved equal to the task" synonyms: capable of, fit for, up to, good/strong enough for, adequate for, sufficient for, ready for; More suitable for, suited to, appropriate for; informalup to scratch, having what it takes "Patricia was equal to the task"
noun noun: equal; plural noun: equals
1. a person or thing that is the same as another in status or quality. "we all treat each other as equals" synonyms: equivalent, peer, fellow, coequal, like; More mate, twin, alter ego, counterpart, match, parallel; rarecompeer "they did not treat him as their equal" antonyms: superior, inferior
verb verb: equal; 3rd person present: equals; past tense: equalled; past participle: equalled; gerund or present participle: equalling; past tense: equaled; past participle: equaled; gerund or present participle: equaling
1. be the same as in number or amount. "four plus six divided by two equals five" synonyms: be equal to, be equivalent to, be the same as, correspond to; More
loyalty /ˈlɔɪəlti/ Learn to pronounce noun noun: loyalty
the quality of being loyal. "his extreme loyalty to the Crown" a strong feeling of support or allegiance. plural noun: loyalties "rows with in-laws are distressing because they cause divided loyalties"
companies are there to make money first then provide a service. customers stay because it suits themselves be it on price, service or something else. no other reason.
your long winded paste from the dictionary offers nothing to your 'argument' new customers get the better deals to groom them in. everyone else pays the going rate. it works across the board through many industries.
you had your 'everything' option 26 years ago. if you leave to join another provider you will again be one of the new crowd receiving that everything option from the start.
virgin (or any other company) don't owe you anything other than to provide the service you pay for. if loyalty were a thing then you'd be saying with virigin regardless of what the price was - that's what loyalty means.
it seems most people think loyalty only works one way - ie to their benefit.