Showing results for 
Search instead for 
Did you mean: 

not able to contact virgin

Joining in

I have a problem with my landline and a engineer was booked , appointment  now appears to have been cancelled  ??  I have no other phone to call Virgin and not able to speak online

How do I contact Virgin on line to actually speak to someone 


Very Insightful Person
Very Insightful Person

Hi @aeb 

Are there currently any area faults? If so all appointments are cancelled until the faults is fixed.

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  and you have access to an alternative phone or mobile then you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

If you can't contact VM by phone then you could also text VM on 0753 305 1809 or use WhatsApp on 0730 532 7112. Please be aware that replies aren't instant from either of these services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali