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Peter2000
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Where is my free gift?

I chose Virgin Media as my broadband provider specifically dew to the incentive gift of a Google Home device.

Throughout the sign up process I received numerous emails that my gift is being processed then ready for delivery and finally out for delivery with DHL.

That last email said it would take up to 72 hours what delivery to happen.

Here we are three weeks later and still nothing.

What is going on? Im fuming!

 

 

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Melissa_F
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Re: Where is my free gift?

Hi Peter2000,

 

Thanks for your post and welcome 🙂

 

I'm really sorry that you've still not received the free Google home device. I can appreciate you're keen to understand what is going on. 

 

In the emails you've received, have you had a tracking number? What happens when you try to track it?

 

If you've not had those details, then please pop me a private message and I'll be happy to help you with this. 

 

Thanks

 

Melissa

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Peter2000
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Re: Where is my free gift?

Please pm me, i cant see how to pm you.

email i was informed that the item would be dispatched within 72 hours....  That was 3 weeks ago.

No tracking details provided

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Melissa_F
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Re: Where is my free gift?

I will pop you a private message now and speak to you there.

 

Thanks

 

Melissa

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