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Unable to setup V6 box

I have received my replacement V6 box and when I tried to install this it says it has failed to obtain the channel listings, and it say to restart to try again. It is also displayed error code: S102

tried to restart the v6 box and displayed the same message. 

feel that I am not getting a great service from virgin as they said that I would be able to just plug this in and it will work. 
I am worried that it says online that I have 12 hours to activate my replacement box. 

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Re: Unable to setup V6 box

Hi Fozzyp78,

Sorry tos ee you are having problems with your replacement V6,

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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