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Jack_Pott
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Terminating Virgin account.

Why does Virgin Media make it so difficult to end a contract? I've just spent one and three quarter hours waiting for my call to be answered, only to be cut-off without getting through. So now I've got to go through the whole process again, and still with no guarantee that anyone will answer my call. It is a disgrace. I would never recommend Virgin Media to anybody. Once they have you in their grasp they will never let you go. I know for sure that when I eventually get through and end my contract, I will never come back.

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mark1ee
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Re: Terminating Virgin account.

This is just from personal experience but I managed to get through within 50 minutes last Sunday afternoon, I called in at around 13:00 and the call was handled efficiently. 

Failing that I would try at around 8 AM when the phone lines open, may have better luck in getting through? Good Luck 🙂 

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Jack_Pott
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Re: Terminating Virgin account.

OK thanks. I will keep trying.

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