Virgin Media Community

[Jack_Pott]

Why does Virgin Media make it so difficult to end a contract? I've just spent one and three quarter hours waiting for my call to be answered, only to be cut-off without getting through. So now I've got to go through the whole process again, and still with no guarantee that anyone will answer my call. It is a disgrace. I would never recommend Virgin Media to anybody. Once they have you in their grasp they will never let you go. I know for sure that when I eventually get through and end my contract, I will never come back.

[mark1ee]

This is just from personal experience but I managed to get through within 50 minutes last Sunday afternoon, I called in at around 13:00 and the call was handled efficiently. 

Failing that I would try at around 8 AM when the phone lines open, may have better luck in getting through? Good Luck 🙂 

[Jack_Pott]

OK thanks. I will keep trying.