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Very Insightful Person
Very Insightful Person
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Offshore C/S

I've not seen this posted anywhere else, but BT have now ditched offshore C/S entirely. EE had already done this since a few years and were entirely UK-based.

https://www.ispreview.co.uk/index.php/2020/01/bt-bring-100-of-customer-service-calls-back-to-uk-and-...

Somehow I don't see Virgin doing this anytime soon, but it'd be nice to hope.

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Re: Offshore C/S

Hi I totally agree, but also can't see it happening.Regards Micky
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Very Insightful Person
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Re: Offshore C/S

Just wondering whether VM have any say in this or whether it is entirely a Liberty Global decision?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Fibre optic
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Re: Offshore C/S

There were offshore call centers within VM before LG came along.

Its a business decision they work out cheaper, even with all the issues/complaints/repeat work that comes with them. 

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