I spoke with OFCOM on Mon 15th April and they need you all to contact them with examples of bad service.
About VM complaints handling and leaving a contract early.
They can not use the content from these message boards so you need to proactively call them, email or use the web service.
https://www.ofcom.org.uk/news-centre/2023/virgin-media-investigated-over-difficulties-cancelling-con...
Enforcement team (enforcement@ofcom.org.uk)
Case reference CW/01275/07/23
