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Nothelpful1
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Moving House

Can anyone tell me how to contact a "Human" from Virgin ?? I have been trying for 3 months , but am getting the covid19 all call centres are shut story. I want to cancel as I am moving Monday and new place doesn't support Virgin .

 

Thanks

 

Mick

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spgray
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Re: Moving House

the call centres are open via the usual phone numebrs, so not sure what number or what times you are trying to call.

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My Broadband Ping - spgray

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newapollo
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Re: Moving House

Hi Nothelpful1,

You should call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues to give in your 30 days notice.

You could also try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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