Back in October, tired of overpaying, I phoned virgin to disconnect my Internet as was unhappy to be paying more than 1.5 times what I had been during my contract for a good few months (£56.50, compared to original £35/month).
I was adamant that I would leave unless they could give me a similar deal to what I was paying during the length of the contract (£35/month at the time).
The salesperson offered to renegotiate my contract for £36.50 (mix bundle) for the exact same bundle, no extra service, and nothing less.
The only condition being to renew for 18 months rather than 12.
I agreed.
Here we are 6 months later and a notification from my bank shows that I have made a direct debit payment of £40.
I went to check my emails and it says that £36.50 was a discount price ending 12 April 2021, and price would be 56.50 thereafter!
The sales person never EVER mentioned this, not once despite repeating the deal several times for confirmation.
Here I was lulled into a sense of striking what I thought was an ok deal after all, and agreeing to an 18-month contract when in fact the person I spoke to either conveniently failed to mention this to dishonestly make me stay or was incompetent?
I had checked the email virgin send in October but not the pdf where this limited time offer is written as I thought the word of the virgin media employee was trustworthy enough.
I feel completely stupid for trusting VM, betrayed and would like to know what can be done.
Why on earth would I agree to this contract if my main reason for leaving was the inflated price?
Thanks if you have read up to here and hoping there is a solution to this.
Joanna
