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Tensor1915
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Impossible to contact Virgin.

Hi ,

As a new customer this is not a good start. An incorrect amount of money has been taken for my first bill payment and It's impossible to contact a representative: phone calls lead to recorded messages which is no use when direct contact is needed. Any thoughts people?

Thanks.

 

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spgray
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Re: Impossible to contact Virgin.

for billing issues you need to phone CS.

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My Broadband Ping - spgray

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jbrennand
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Re: Impossible to contact Virgin.

Calling at 08.00 is the best time.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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SCA1972
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Re: Impossible to contact Virgin.

Difficult, but not impossible.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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