Virgin Media Community

[PaulABC]

Anyone else having WiFi dropping off issues? Drops off for a few seconds then reconnects. Wish I hadn't upgraded atm

[enlli]

Not at present, but it has only been in position for 10 days. Signal seems as good as my old Superhub in modem mode liked to a Netgear Nighthawk.

[PaulABC]

Fingers crossed for you. Our two android phones are constantly dropping connection when upstairs in the room directly above the hub. IPhone 7 seems a bit more solid. Very frustrating, can't be buying two new mobiles!

[enlli]

Nope. Good upstairs. My phone is able to take advantage of WiFi 6 but the wife's S9 is OK. There is a computer and printer connected in an upstairs office, again OK at the moment. 

Any future problems I can simply go back to modem mode and use my Nighthawk 

[Rich12]

WiFi was good, had over 6 devices connected 2 of which are Xbox no problem, just the phone socket in the hub it self was faulty

[enlli]

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@Rich12 wrote:

WiFi was good, had over 6 devices connected 2 of which are Xbox no problem, just the phone socket in the hub it self was faulty

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The phone sockets have not yet been enabled. Will be in a future firmware upgrade so I'm told

[Rich12]

hi, was assured by vm over telephone and by engineer that the phone problem is sorted now, and should have no problem with hub 5 telephone.

[enlli]

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@Rich12 wrote:

hi, was assured by vm over telephone and by engineer that the phone problem is sorted now, and should have no problem with hub 5 telephone.

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This has been raised with Virgin as it seems this is not the case 

I guess plugging a phone in will give the definitive answer.

[Rich12]

ok i ordered hub 5,  3 weeks ago the lady said she never has ordered one of these, she got it sorted and i asked about the phone, put me on hold then after a short time told me she spoke to tech and said it had been fixed,also when the engineer came out we asked about this and he said the same, so don't tell me vm don't know nothing about it, quick question, new hub released after being tested, why release it if you knew there was a phone issues, does that make sense to anybody, all that money spent on the hub 5 if what i can gather you knew about the problem, why let it out to testers, i pay for a working phone line if your equipment fails like it has, vm has a lot of eating humble pie saying sorry to everyone.

[newapollo]

Hi @Rich12 

The hub 5 is on a soft rollout and isn't supposed to be sent out to people that have a home phone via the hun.

Info below from the VM blog page /Digital-life/Hub-5-Our-first-ever-WiFi-6-broadband-router 

We’re ironing out some kinks around customers who have Gig1, Intelligent WiFi Pods, and home phone via hub. Once we've addressed these issues we'll start to include these customers in the rollout. You'll receive an email with an invite to order when this is ready.

If you already had a home phone line working through the hub you should have been sent a hub 4 (it works on that device) and not a hub 5.