Virgin Media Community

[malatailor]

Location:

124 Albert Road Walthamstow, E17 7PU 

Description of damage:

would like to report an ongoing issue with cabinet W1235 

It seems the doors are damaged, and the cabinet isn't locking.  

Each time an engineer attends the cabinet, I have asked them to report it to the depot. When they attend, they leave the cabinet open.   

This firstly is a Healthy and Safety issue and secondly with the current weather the doors are consistently banging, this happening throughout the nite which is a disturbing and safety issue for me as I keep thinking someone is breaking into my house.  

Can you make this a priority, get this fixed and made presentable?    Can you get back to me with an ETA to resolve the matter. 

Attached a photo for your reference 

Cabinet Number:

W1235  

[jbrennand]

You could try the number (automated) for reporting street box problems - 0330 333 0444

[MrHalfAsleep]

I've linked this thread here: https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/bc-p/4620... 

You should post on that page.  Hope it gets sorted out.

Cheers.

[ModTeam]

Hello @malatailor, Thanks for reporting it to us and I've passed the details onto our Cabinet Team so it cane be secured. We don't have an ETA but it will be checked and secured as soon as we can.

Thanks,

Lisa

[malatailor]

Thank you for the update someone has been; it been secured with tape for now, with is an eyesore., I would also like to talk to the cabinet team about moving the boxes; they are noise and are directly outside my property. One of the cabinets is blocking the fencing. Can a project manager be allocated to look into the feasibility of these,