Menu
Reply
Alexandgillian
  • 4
  • 0
  • 1
Tuning in
948 Views
Message 1 of 12
Flag for a moderator

E mail Address for Rachel Barrass

Anyone got an e mail address for Rachel Barrass at Virgin?

japitts
  • 17.71K
  • 2.3K
  • 4.06K
Very Insightful Person
Very Insightful Person
929 Views
Message 2 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

There isn't a published email address for any VM staff.

I could hazard a guess that you've had a letter from VM, and want to reply to it?...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Graham_A
  • 18.11K
  • 2.58K
  • 7.67K
Very Insightful Person
Very Insightful Person
897 Views
Message 3 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

@Alexandgillian 

Even if a community member knew the address it would be a breach of the community rules to post it here in a public forum.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Alexandgillian
  • 4
  • 0
  • 1
Tuning in
880 Views
Message 4 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

Wow, would not want to breach the Comunity rules! 😂😂😂😂😂

What a sad world we live! And when did it become an offence to publish an email address!!!! On a company forum of someone who works the company!

 

 

0 Kudos
Reply
Alexandgillian
  • 4
  • 0
  • 1
Tuning in
878 Views
Message 5 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

No someone in the India call centre said she was the boss and the person to write to

0 Kudos
Reply
Tudor
  • 11.13K
  • 868
  • 2.2K
Very Insightful Person
Very Insightful Person
868 Views
Message 6 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

write to” as in letter. They did not say email did they.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Cardiffman281
  • 1.2K
  • 84
  • 248
Knows their stuff
745 Views
Message 7 of 12
Flag for a moderator
Helpful Answer

Re: E mail Address for Rachel Barrass

Standard staff email addresses as far as I can see from the public domain (https://www.virginmedia.com/corporate/press-enquires) are in the format firstname.surname(at)virginmedia.co.uk (ie NOT com). 

0 Kudos
Reply
Alexandgillian
  • 4
  • 0
  • 1
Tuning in
705 Views
Message 8 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

Doh! Tudor, we are not in Tudor times still if someone says write these days it’s an email. 😂😂😂😂😂

 

 

 

 

0 Kudos
Reply
Andrew-G
  • 9.79K
  • 1.58K
  • 4.71K
Very Insightful Person
Very Insightful Person
689 Views
Message 9 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

Why bother?  VM's customer service has got materially worse since she joined VM, and her prior role was at npower, who had by Ofgem data the worst and most costly customer service of any major energy supplier.

As with all directors, any incoming customer communication won't get in front of them even via email, and will fielded by a PA likely to the not very effective executive complaints team.  If Ms Barrass wanted to hear from customers she'd be mixing it in this forum, taking the findings and making real, fundamental changes to the way VM deliver customer service.  So what are you trying to achieve?  VM are a company in big boy pants, they have plenty of sources of information on their own performance and know full well what their customer service is like.  And the lack of improvement shows they're quite happy with it. 

If you're after compensation then you need to use the complaint and CISAS escalation route.  If you want better customer service then you need to choose a company with a better reputation.  

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Oyster
  • 136
  • 0
  • 16
Up to speed
615 Views
Message 10 of 12
Flag for a moderator

Re: E mail Address for Rachel Barrass

Just something to note, there are ways of finding the email address of any company director of any company listed as a British corporation or limited liability company (Ltd). My partner is a journalist and has many resources at her disposal to find just such information. Here is the surprise we got when we had that information about VM directors. Nobody, not even their PA's nor any staff replied. Their ivory towers are so high, not even email reaches them. To even get a request to respond to press enquiries requires much patience and a great deal of snobbery. We did not have that much patience nor snobbery points. My belief is that you would get more response from a Russian Oligarch than VM even if you directly contact them

0 Kudos
Reply