The credit amount will be taken off your next bill.
If after paying the next bill you still have any credit amount remaining then those credits will be taken off the following bill(s) until all the credits have been used.
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali