Virgin Media Community

[calmac]

Contract has finished and I have to find another £40 amonth now. I cannot do it especially in these circumstances.

In the past I woud talk to VM and negotiate a solution. It would take some time to get through but unlike now I'd get there eventually.

Now the situation is impossible on the phone and the online support is a joke. You go round and round in loops until they tell you that contract changes cannot be done online and you have to phone.

The only solution I can see is to cancel direct debit which might at least encourage someone to talk to me.

Any thoughts or advice?

[apcyberax · Accepted solution]

people are still getting though on the phone. Keep trying

Don;t cancel the DD. you are in contract and you'll just build up a debt that will effect your credit failed and get passed to a debt collectors