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asmadasa
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Contact finishes in 27 days

Hi my 18 month Oomph Virgin TV, Broadband and Mobile phone deal finishes in 27 days and I can’t find out whether my package costs will remain the same. I’ve been on the website, Web Chat and phoned previously for about 40 mins without any joy. An automated service offered £8.50 discount for my mobile for 6 months as it was due to go up by £8.50 but that was it without any clarification on other charges remaining the same or not.

Anyone had similar issues and got clarification?

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Andrew-G
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Alessandro Volta
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Re: Contact finishes in 27 days

Only way to find out is to phone up - as you sound to be in a fixed term, that'll be linked to expiring discounts, your costs will certainly go up (plus the 6-9% standard price rise effective from April).  If your discount's a particularly good one you could be looking at a doubling of your bill. 😢 

If you're feeling brave, then phone up and cancel now (well, start your 30 days notice), and wait for the outbound retention calls to arrive.  If you're well prepared and know what competitor deals are out there, you can get new customer pricing or near enough via those outbound retentions calls, it's much more difficult to negotiate that on an inbound retentions call. Obviously you're banking on the outbound retentions call arriving - what if you miss them?  You can always phone in 48 hours before your cancellation takes effect and then haggle, and take the best deal they'll offer on that day.  In any conversation with a retentions agent (1) You can't leave a deal on the table whilst you mull it over - you immediately accept an offer if it's good, it won't be held open if you call back after thinking about it.  (2) Loyalty, fairness mean nothing, those concepts are for weenies.  All that counts is the prospect that you could seriously take your business elsewhere, and you know what great deals you can get from competitors.

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asmadasa
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Re: Contact finishes in 27 days

Thanks for the advice. I did what you said and got another 18 month contract at £79 per month for full package.