Is it just me or are Virgin not interested in retaining it's loyal customers anymore? My contact is up for renewal this month I currently pay £99, for the top package. When I ring to see what they are offering they say I should be paying £134 and the best they can do is £126. So I declined and decided to shop around and can get the package from Sky with everything I have got and more for £109. Looks like they will lose another loyal customer.
I am in the same boat and have just posted a similar thread, £10 off is all I got even though I have been with Virgin since it came out. I very rarely look at my prices until the wife and I were looking into changing some of the things we spend on.
I also looked at the Sky offers and with their Xmas offer it does seem to be quite appealing, I guess we all have to vote with our feet and take our hard earned money elsewhere.
So I rang in July to see if they could reduce my premium (also been with them 20+ years), was offered £10 off/month but my bill kept going up, rang again in September, offered same deal plus refund for the months I had overpaid - bill still not reduced and no refund. Sent in a complaint form online - ignored, complained using Resolver - ignored, complained to the CEO - ignored. Terrible service. They also put up barriers to leave, I don't know how much my services cost individually, I don't know how many channels I've got without manually counting them, so I can't get an alternate like for like quote.
apcyberax: if they have to retain you with a deal you are not loyal
So you keep saying. But that doesn't make it true. Loyalty isn't bending over a barrel regardless, it is the product of a mutually beneficial relationship where both sides feel they are treated fairly (something Virgin Media have no understanding of).
But, hey, if you want to pay the maximum amount that VM dare to bill you, for the minimum, most feeble and unreliable package they can rustle up, then please feel free. Given our previous exchange in which I pointed out that connection, hardware, acquisition and other up-front costs are long amortised for long standing customers, you still don't seem to accept that. By extension, I presume that you think the only "loyal customers" in the mobile phone market are those who generously keep on paying a full fat handset+airtime rate when the contract has ended and the handset is fully paid?
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