Firstly, I was paying £176.00 PCM and for two days I had to work from home and had no internet on both days I was so angry that I called to cancel the contract and was asked for an error code I had to Internet or TV service after checking my service I was told that I would need an engineer at the same time I was offered a new package with Virgin on 20/09/2022 and I was told that an engineer would come out on Thursday 22/09/2022 between 4-7 pm. As no other dates were available, I was waiting for an engineer on this date, however, an engineer did not turn up. I had taken time off work for this period which was a total waste of my time.
I called Virgin the next day, however, the advisor in the call centre advised that no engineer had been booked, despite the appointment being confirmed.
I was also told the new hub would be sent to me on Wednesday 21/09/2022 but I didn't receive the hub until 16:30 on Friday 23/09/22. I had to spend the whole morning on the phone to establish where the engineer was and where the hub was which was a total waste of my time. I ended up installing the hub myself, however, the speed checks are still not showing the 1G speed or anywhere near that speed the virgin TV boxes keep hanging and require rebooting was told the engineers have these and will replace them nothing of the sort to date.
O2 Sim was also sent registered to someone else with all my bank details how is this possible or is it even legal
It is frustrating that Virgin treats its customers in such a poor manner and the service provided is inadequate and sub-standard.
