Yeah, virgin kept saying i was getting incremental speed upgrades for no extra cost...that obviously wasnt true...i didnt need m350. But trying to contact them to make any adjustment is impossible.
If you don't need the M350 speed, then you don't need to be paying £53 p.m.
VM will have little/no interested in renewing BB only for you. VM are locked into the idea of selling you a package of stuff so they will try and push you towards BB and phone (say) and make that bundle price a lot better than BB only for the 18 month contract.
Do some research and find out alternative pricing for the service(s) and speed you actually want (rather than what VM tries to compel you to have). Once you have the info to hand, get back on to VM and try to get them to give you a better price. If they won't play ball, you know they no longer want your custom.
Read some past advice on renewing from Andrew-G, one of forum VIPs, here
Best time to ring (based on my own recent experience) is 08:00 on the dot when the lines first open and go via the 'thinking of leaving us' route. That may give the best chance of getting through quickly to a UK agent.
Some 0800 contact numbers are suggested here
by newapollo, another forum VIP, if you do not have a VM phone to use the 150 number.
If you do decide to move, usual advice on here is to try to overlap VM with your new service so as to avoid any time without broadband at your home if any part of the switch gets delayed.
All you then have to do is 'leave VM' but that might be a new chapter and topic in its own right!