Virgin Media Community

[nomad_gaz]

I only have internet with virgin, so no other packages and my bill monthly is £53, which seems to be nearly double all other fibre providers...is there some sort of error? I have the virgin m350.

[goslow]

Price for VM M350 is currently showing as £56 here

https://www.virginmedia.com/broadband/broadband-only

so you're up on the deal!

Seriously though, do you actually need the speed that M350 offers or could you use a slower package from a different provider, in which case you could probably halve that cost with new customer pricing from a different provider?

Alternatively, have a go at the VM renewals game and see if you can get the price down with VM.

[nomad_gaz]

Yeah, virgin kept saying i was getting incremental speed upgrades for no extra cost...that obviously wasnt true...i didnt need m350. But trying to contact them to make any adjustment is impossible.

[nomad_gaz]

Ive been running speedtests over oast few weeks and consistently getting between 40-60 meg over wifi, so defo not getting m350 even tho im billed for it...think i will move to another provider.

[goslow]

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@nomad_gaz wrote:

Yeah, virgin kept saying i was getting incremental speed upgrades for no extra cost...that obviously wasnt true...i didnt need m350. But trying to contact them to make any adjustment is impossible.

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If you don't need the M350 speed, then you don't need to be paying £53 p.m.

VM will have little/no interested in renewing BB only for you. VM are locked into the idea of selling you a package of stuff so they will try and push you towards BB and phone (say) and make that bundle price a lot better than BB only for the 18 month contract.

Do some research and find out alternative pricing for the service(s) and speed you actually want (rather than what VM tries to compel you to have). Once you have the info to hand, get back on to VM and try to get them to give you a better price. If they won't play ball, you know they no longer want your custom.

Read some past advice on renewing from Andrew-G, one of forum VIPs, here

https://community.virginmedia.com/t5/Community-Natter/New-contract/m-p/4892336/highlight/true#M63404

Best time to ring (based on my own recent experience) is 08:00 on the dot when the lines first open and go via the 'thinking of leaving us' route. That may give the best chance of getting through quickly to a UK agent.

Some 0800 contact numbers are suggested here

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Change-in-contract/m-p/4976642#M182...

by newapollo, another forum VIP, if you do not have a VM phone to use the 150 number.

If you do decide to move, usual advice on here is to try to overlap VM with your new service so as to avoid any time without broadband at your home if any part of the switch gets delayed.

All you then have to do is 'leave VM' but that might be a new chapter and topic in its own right!

[nomad_gaz]

I'm consistently only getting 40-60 meg over wifi...so looks like im being duped...definately not m350. Think its best i move provider.

[goslow]

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@nomad_gaz wrote:

Ive been running speedtests over oast few weeks and consistently getting between 40-60 meg over wifi, so defo not getting m350 even tho im billed for it...think i will move to another provider.

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The connection speed is always judged via a wired connection to the VM hub (as many other factors outside VM's control can affect wifi-speeds). If you are speed testing, do it with a PC/laptop wired to the hub with a network cable to get the results to compare with the M350 advertised speed.

[Graham_A]

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@nomad_gaz wrote:

I'm consistently only getting 40-60 meg over wifi...so looks like im being duped...definately not m350. Think its best i move provider.

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If your WiFi device is connecting to the 2.4 GHz frequency them 40-60 meg is in the right region for the maximum speed you should expect on the device.

[nomad_gaz]

With greatest respect Graham, you are way off...I have on the m350 option been getting over 300 meg in wifi speed in the past. I will say this morning i 'reset' my router ( not restarted ) and now getting over 370 average speed. So seems to have fixed the speed issue.

[jbrennand]

Well that would have been on the 5GHz band then - as Graham says... Physics means that you wont get that speed over 2.5GHz.

Try renaming the SSID's of the two frequencies in the Hub settings (e.g..... nomad_2.4 and nomad_5,) then all your devices will see them individually - connect and speed test on the two in turn and see what they get

EDIT: My example.

For example, my Macbook Air and iPhone7 both get 220mbps on my Vivid200 wifi connection (and 220 on ethernet of course). However, on wifi, they only get that when I put them onto the 5GHz network. Sat in the same spot if I then flick them over to the 2.4GHz network, they max out at 50-60mbps (others on here get even lower [<50] on their set ups) - it's just the limitations of the technology!