Badges are given for users helping other users and their participation on the board. They are rarely given out by VM staff members. The board is essentially users helping other users, it is not the primary means of contacting VM although they do get to users posts after a number of days. Telephoning customer services is the primary way to contact VM for faults and problems.
Does anyone care about VM badges?
I just want VM to fulfil their part of the contract with good service...
I don't need a badge to hide behind, I have have a good reputation!
To be honest, no, nobody in the real world actually cares about 'badges' or 'forum ranks' - well, other than in the fetid imagination of the marketing drones, who frankly, do have to come up with something to justify their salary and continued employment.
Unfortunately, to pay the wages of the marketing staff, VM have, reluctantly had to cut the network engineering teams (for your convenience and security) - look sorry that your internet connection isn't working, but just look at the level of artwork on this (non-existent) badge you have just earned by complaining about the loss of internet connectivity! Doesn't that give you a warm feeling inside? Like bile really?
Tech minded folks give information/help/suggestions free of charge using their own time. They don't have to. Given that tech support with various bits of hardware, software (such as windows 10/11) etc can be long winded/unhelpful/completely useless/a waste of time, a simple "thank you" (and the badges) is merely a common courtesy. After all, would you like to go round in circles on the Microsoft website or read someone's experience that cuts through it; thus solving your problem quicker?
Khoros provides the forum website gubbins, maybe they supply the graphics that go along with it. It's not Twitter.
I simply expect Customer Service people to do their job...
I also believe fairies, unicorns, the brilliance of the Government and that Virgin Media is not about to totally screw my credit rating due to their incompetence, indifference and ignorance!
To quote the words of Bananarama, it ain't what you do, it's the way that you do it and that's what gets results. If you can't explain yourself clearly, concisely with brevity, then you're on a hiding to nothing. As for incompetence, this may well be the case. Ask to speak to a supervisor. As for ignorance and indifference, you're the one on here posting stuff that is irrelevant (and in the wrong section, where it won't be picked up by a mod) to aiding your situation concluding in a satisfactory manner.
At the time of this post, it's 0200 in the morning. As said above, I don't have to be here, and neither do the others.
I've flagged it for moderators, so it's picked up. If your situation is already resolved, please let them know. If it isn't you can make them aware.
You're welcome, and there's no charge.
I've flagged it for moderators, so it's picked up.
Although just to point out, the "flag for moderators" that is available to standard users on this forum is to report posts that are believed to break the forum rules or be otherwise inappropriate on a public forum.
I agree with your other points though
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Peeps (particularly new customers) don't always follow the rules of the forum which are clearly explained elsewhere. In order to try and help them conventional ways of doing things aren't always available. Since the problem was (in my opinion) potentially damaging to the customer, it needed a speedy resolution. As I'm just a poster, I have no authorisation and am limited in the ability to help this person out, so I took a course of action outside normal channels. I don't know the result; whether it was helpful, or total nonsense on my part. As it says below, ridicule is nothing to be scared of.
As an aside, with the current state of "The Twitter files", (batch 5; really depressing reading; potentially internet destroying; no need for us to be here) one imagines that ISP's will lose a lot of business, and tech executives/CEO's/COO's will need to be on the ball (I'd suggest they meet with the Department of Culture, Media and Sport) to deal with the fallout.