Forum Discussion

HangryMonkey's avatar
HangryMonkey
Joining in
2 years ago

Sneakily Migrated into Gmail against my wishes

Dear VM, why have you sneakily migrated my virginmedia account into Gmail? All I wanted was to get an app password generated to put Outlook mobile onto a mobile. I put in an alternative non virginmed...
  • Graham_A's avatar
    Graham_A
    2 years ago

    HangryMonkey Your Virginmedia email address has not been migrated to Gmail by VM at all.  They have no power to do that.  What has happened is that you have changed the login username for the account to a Gmail address.  To access the underlying virgin media email account via VM webmail you need to log in with the Gmail address as the username and your VM account password.

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

HangryMonkey Your Virginmedia email address has not been migrated to Gmail by VM at all.  They have no power to do that.  What has happened is that you have changed the login username for the account to a Gmail address.  To access the underlying virgin media email account via VM webmail you need to log in with the Gmail address as the username and your VM account password.

  • HangryMonkey's avatar
    HangryMonkey
    Joining in
    2 years ago

    Hi Graham, thanks for the help. I've been fiddling around with it for an hour and you're 100% correct. But I cant figure out the logic behind logging into a VM account using a gmail ID. If it aint broke, dont fix it comes to mind. I thought it had migrated me because it pushed me to gmail upon logging in at first sign up/ verification.