Cannot access virgin.net email
So I’ve had a [REMOVED]@virgin.net email address for 30 years.
I could access my email on a laptop and my iPhone 13 without any problem. I also have set up so many accounts using this email addre...
Forum Discussion
You should remove your email address from your post on the public forum.
Nonsense answer from VM phone support that VM has stopped providing email.
Assume it is so but are you still a VM broadband customer?
Hi
I haven’t had virgin broadband for over 20 years.
I’ve recently done some research and it appears that those accounts were orphaned without and notification to customers being provided
https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
My account may just have been orphaned. However if I email it now - there is no bounce back at all.
So very frustrating
Gcwilliams73 wrote:Hi
I haven’t had virgin broadband for over 20 years.
I’ve recently done some research and it appears that those accounts were orphaned without and notification to customers being providedhttps://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
My account may just have been orphaned. However if I email it now - there is no bounce back at all.
So very frustrating
Sounds like your email account has entered the process of being deleted.
I think I have read some past topics on here where VM forum staff have been able to arrange some short term temporary access to the account being closed so the user can carry out some emergency rescue activities on the information in the account. Ultimately though the account is destined to be deleted if you are not a VM broadband customer.
Wait for the VM forum team to reply here, usually within a few days and see if they can do anything to assist.
Just to be clear, your email hasn't just been orphaned. It was orphaned when you closed its parent broadband account 20 years ago. The notice of closure was contained in your original contract.
Virginmedia have been wrong in not closing the email account then, but their systems are never very efficient and it has taken them many years to catch up on some accounts. In your case it means they have given you a free email service for 20 years, which can't be bad.
If emails are not yet bouncing, there is still a chance of a temporary recovery if a staff member can look into it.
Hi Gcwilliams73,
Thanks for your post, and a warm welcome to our Community Forums.
I'm sorry to hear you're having problems accessing your legacy email account. As mentioned by others on the thread, as there isn't a Virgin Media service associated with the email, it is now identified as orphaned.
I can most certainly look into whether it is possible to temporarily unlock your account, but this is not a guarantee. I'm going to send you a private message to gather some more details - please look out for it in the top-right, purple envelope.
Thanks,I've experienced a similar issue today with my account, are you able to assist with temporary access so i can get important files out?
