Forum Discussion

Jacks0673's avatar
Jacks0673
Just joined
2 days ago

To Be Confirmed

I recently changed my package & dropped from 2 boxes to 1. The one that was updated was the 2nd box - in my bedroom & attached to the router. I was told just to swap this over to the living room tv & it should work.

I haven't been able to access any streaming channels since the move & now every channel is showing as To Be Confirmed.

I'm assuming this is because the box is no longer attached to a router? How do I go about getting this sorted? The router is in an upstairs bedroom & the living room is downstairs.

4 Replies

    • japitts's avatar
      japitts
      Very Insightful Person
      22 hours ago

      Lovely, I've moved your post to the V6 section of the forum.

      An Ethernet hard-wired connection is always recommended for VM's TV boxes, but if you need to use wireless, then you can set it up by following Home > Help & Settings > Settings > Network.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    Which actual box do you have that isn't connecting to the eternet?  tivo, V6, 360, mini 360 or Stream?

    Whichever one it is (apart from the original tivo) can be connected wirelessly to the internet providing you also have broadband with VM.

    The method of connecting will vary depending upon the actual box, however since you've just joined the forum it seems likely that the box is either a 360. mini360 or Stream box.

    To connect those boxes wirelessly click on the Settings icon > System > Change connection type.

    From there, choose WiFi. Your box will scan for available networks. Select your home Wi-Fi network name (SSID) from the list, then carefully enter your Wi-Fi password using the on-screen keyboard. Once entered, confirm to establish the wireless connection.

    You can also click on WPS set up instead and click on that icon, and then also on the WPS button on your VM hub and it should connect automatically.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    VM can relocate your Hub for the non call out fee of £25   If you wait here a day or two a VM Mod should pick this up and discuss directly with you.