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valleyboy22's avatar
valleyboy22
Dialled in
2 years ago

2.4ghz - connecting devices

Hi, Got a smart heating fan for my daughters bedroom. Set it all up and went to connect it to my new super hub but it's only 2.4ghz connection and the hub is 5ghz. Is there a way I can connect ...
valleyboy22's avatar
valleyboy22
Dialled in
2 years ago

 Its the Hub 4 i have if this helps.

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    Hi valleyboy22,

    If you have Virgin's wifi pods you need to have Channel Optimization enabled for them to work.

    If you haven't got 5G and 2.4G bands then you need to split your Wi-Fi network, instructions on how to do that are in link below, when you have selected Advanced Settings you will also need to select Wireless, Wireless Signal and click on Disable Channel Optimization  at the bottom then click on Apply Changes. 

    https://community.virginmedia.com/t5/Help/Splitting-your-home-WiFi-networks/m-p/4726309#M28

    If you are using pods don't split your network.