Forum Discussion

Northdowns's avatar
Northdowns
Dialled in
8 months ago
Solved

V6: Increased Pixellation as time goes by

Been having this issue for a while (months) but don't watch much traditional TV anymore  - just F1, Catfish, Sky News really - so have been tolerating it. Streaming is fine. We start watching someth...
  • Megan_L's avatar
    Megan_L
    8 months ago

    Hi Northdowns, 

    Thanks for posting and for being a long time user on our Community Forums!

    Sorry you're having this pixilation issue on your 360 TV box's, your description is very helpful. 

    We've checked your services on our side and couldn't see any outages/faults in your area, which means if it's still ongoing it's most likely an issue with your equipment rather than a network issue. 

    We've also tried to run diagnostic tests on our side but it looks like your boxes may be switched off - If you could please turn them both on and let us know. We can then go back and do our tests to see what the problem is 🤗

    Alternatively, we have a helpful link with flows that can help diagnose the issue on your side 👉 Picture Issues on TV - Please let us know if this helps to resolve the problem!

    Thanks,

    Meg

Megan_L's avatar
Megan_L
Forum Team
8 months ago

Hi Northdowns, 

Thanks for posting and for being a long time user on our Community Forums!

Sorry you're having this pixilation issue on your 360 TV box's, your description is very helpful. 

We've checked your services on our side and couldn't see any outages/faults in your area, which means if it's still ongoing it's most likely an issue with your equipment rather than a network issue. 

We've also tried to run diagnostic tests on our side but it looks like your boxes may be switched off - If you could please turn them both on and let us know. We can then go back and do our tests to see what the problem is 🤗

Alternatively, we have a helpful link with flows that can help diagnose the issue on your side 👉 Picture Issues on TV - Please let us know if this helps to resolve the problem!

Thanks,

Meg

Northdowns's avatar
Northdowns
Dialled in
8 months ago

Both boxes were on power but both are now 'on'. 😊

Rich

  • Molly_T's avatar
    Molly_T
    Forum Team
    8 months ago

    Hi Northdowns 👋 Thanks for getting back to us! 
    Appreciate your patience and co-operation whilst we try to get things sorted. 
    Have you had any further issues with the pixilation since your first post to us where you advised you had rebooted the box, and the issue had disappeared?

    If so, we may need to run some further testing or arrange an engineer. Thanks for your patience in the meantime! 🌞

    • Northdowns's avatar
      Northdowns
      Dialled in
      8 months ago

      Hi Molly, yep happened again last night for the first time since. As I say, we don't actually watch much live TV, but Sky News HD was doing it last night.

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        8 months ago

        Hi Northdowns thanks for your reply, sorry this is still ongoing for you.

        Can you confirm please if the power settings are on Eco Mode as japitts has advised as this may be one of the causes?

        Many thanks