Forum Discussion
- japittsVery Insightful Person
You've posted in the V6 section, but referred to a TiVo. Same software but very different boxes - which do you have? Check at https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure.
The network connections screen won't help with identifying the cause of a reboot, which if it's doing repeatedly - is a reliable indicator of a fault. Is it stuck in the reboot cycle or does it complete, and then restart again?
- ExeterBertieOn our wavelength
Thanks for the reply.
It's a V6 'powered by TiVo'....It does reboot but only lasts a few minutes then switches off again. And repeats...
- ExeterBertieOn our wavelength
Completes...and repeats...!!
- japittsVery Insightful Person
Forum tip: You have a short time after posting to edit your post to avoid the need for multiple short replies.
Possibly an issue with your V6 PSU, but certainly a fault. Time to call into faults if I were you, might be looking at next week for the staff team to respond on here.
- ExeterBertieOn our wavelength
I'll call in the morning. Things seem to be getting worse...it is now a continual reboot. Have switched the box off for the night.
Thanks...
- John_GSForum Team
Hi ExeterBertie
Thanks for posting and welcome back to the community. Apologies for the issue with the V6 rebooting itself. I can see from checking, that you have since had an engineer visit who swapped the box. I hope everything is now fixed but let us know if you need further help.
- SpacePhoenixFibre optic
Does the box have plenty of air around it for ventilation? Does either the box or it's power brick feel excessively hot?
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