Forum Discussion

ExeterBertie's avatar
ExeterBertie
On our wavelength
10 months ago

V6 Box switching itself off and on....

Help...!!

Tonight, my V6 box has decided to switch itself off...then 'Starting up...' every five minutes!

Have looked at Settings/Network....and tried a reboot. Problem persists.

Obviously unacceptable.

Any suggestions?

  • japitts's avatar
    japitts
    Very Insightful Person

    You've posted in the V6 section, but referred to a TiVo. Same software but very different boxes - which do you have? Check at https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure.

    The network connections screen won't help with identifying the cause of a reboot, which if it's doing repeatedly - is a reliable indicator of a fault. Is it stuck in the reboot cycle or does it complete, and then restart again?

    • ExeterBertie's avatar
      ExeterBertie
      On our wavelength

      Thanks for the reply.

      It's a V6 'powered by TiVo'....It does reboot but only lasts a few minutes then switches off again. And repeats...

  • japitts's avatar
    japitts
    Very Insightful Person

    Forum tip: You have a short time after posting to edit your post to avoid the need for multiple short replies.

    Possibly an issue with your V6 PSU, but certainly a fault. Time to call into faults if I were you, might be looking at next week for the staff team to respond on here.

  • ExeterBertie's avatar
    ExeterBertie
    On our wavelength

    I'll call in the morning. Things seem to be getting worse...it is now a continual reboot. Have switched the box off for the night.

    Thanks...

    • John_GS's avatar
      John_GS
      Forum Team

      Hi ExeterBertie 

      Thanks for posting and welcome back to the community. Apologies for the issue with the V6 rebooting itself. I can see from checking, that you have since had an engineer visit who swapped the box. I hope everything is now fixed but let us know if you need further help.

  • Does the box have plenty of air around it for ventilation? Does either the box or it's power brick feel excessively hot?