Forum Discussion

Bigjim091971's avatar
Bigjim091971
Joining in
10 months ago

v6 box green dead screen please contact me

Hi my box has died with green screen of death - please can you arrange a new one to be delivered 

thanks

 

2 Replies

Sort By
  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi Bigjim091971 

    It can take a day or two for a member of the Forum Team to pick this up and arrange a tech visit to exchange the box.

    If you want it resolving faster then you should call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Hi Bigjim091971,

    Thanks for your post and welcome back to our Community Forums.

    Sorry your TV Box has got the green screen of doom! We can help here on the Forums, but it looks like you may have already managed to get through to someone for assistance.

    Could you confirm if this is the case please? 

    Thanks,

    Meg