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Daveydub612's avatar
Daveydub612
Tuning in
2 years ago
Solved

Unable to see the record or series link logo in the user guide

I had an M58 error on the 16th December, even though my box has not been off the network, so I manually reconnected to the network and did a hard system reboot to be on the safe side. Since then I a...
  • Adrian_H's avatar
    Adrian_H
    2 years ago

    Hi all, I can confirm that we experienced a technical fault a couple of weeks back in area ref 18.

    The fault has impacted some TiVo and V6 customers (not all).  The boxes that were impacted will only encounter the fault if the box is rebooted.

    A full reset of the box will resolve this but existing recordings will be lost and planned recordings + series links will need to be re-done.

    Instructions are as follows :

    Power off, hold plus and standby on front panel, power on, let go of buttons at Welcome screen

    The box should be fully functional again within 15 minutes

    Thanks, Adrian

     

Russ8's avatar
Russ8
Tuning in
2 years ago

Hi Daveydub612, You have reminded me that I had something similar happen sbout the same time, I did't notice an error code but I did follow the instructions on my TV to restart my system and it ahs been since then that I have had the problem.It is exactly the same as your photos where a series link or single time record has been accepted by the system recognised on My Planned Recordings but no icon on the guide indicating thast the process has completed. The choices actually record and will be available to play in My Shows. It seems to me to be a software/firmware problem. I live in East Cornwall/Plymouth area.

Can anyone check with Virgin media to see if something went wrong on or around 16th December affecting our V6 installations

Daveydub612's avatar
Daveydub612
Tuning in
2 years ago

Hi Russ8,

I am in Plymouth and it has affected a few of my friends who are on Virgin, might be time for a call to them!!

Not what I wanted but hey ho