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JimBob1077's avatar
JimBob1077
Tuning in
2 months ago

Pixelation on Sky channels

We are also having this problem. It usually happens on Sky channels e.g. Doc on Sky Witness and Portrait Artist of the Year on Sky Arts. The 2am recordings are unwatchable.

We are going to turn off the series link and manually select the evening broadcast to record. The problem with this is remembering to set the recording. Very frustrating to say the least.

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    Your post has been moved to a new thread, rather than adding to someone else's.

    Pixellated pictures are usually the sign of a signal fault, so you'll be far better off leaving the series link in-place but manually overriding the choice of showing in the short term - TiVo allows this.

    Perhaps keep one sample recording to show a service tech when they attend. Assuming that you don't consider this problem desperately urgent, a VM staffer should be along on this forum in a couple of days and can treat this post as a fault report.

    By means of some self-checks, try setting some overnight recordings from the following channels to see if they're also affected - Sky History HD, E4-HD, Crime & Investigation HD. Also Sky Sports Mix HD, BBC3-HD, BBC4-HD. These channels share a broadcast frequency with Sky Witness HD & Sky Arts HD, so should be equally affected by a signal fault.

  • Hi JimBob1077 

    Thanks for posting and welcome to the community. Sorry to hear of any TV picture issues. We've not been able to locate you via the Forum information provided, so I'll go ahead and send you a PM now to assist further.

  • We haven't had this issue since I posted, so hopefully it was just a glitch. I also did some test recordings on other channels on the same frequency as suggested and they were fine too. Thanks for your replies.

  • Mine is the same ..sky witness at 2am..if I record the later one its fine. I ve set a recording for 2am tonight on witness and see what happens..it has only started the last 2 weeks..if the same tomorrow will switch everything off and try another recording...if the same..phone call

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team

      Hi nikkir1 👋 Welcome to the community - thanks for joining this thread! 

      Sorry to hear you are also having difficulties with the late night recordings on Sky witness. 

      How did you get on with the recording on Tuesday? Please let us know so we can follow this up and offer further support if needed. 

      Thanks for your patience and co-operation in the meantime! 🌞

  • I’ve been having this problem too, VM came and replaced the box, but the same problems with some of fbi, fbi most wanted and fbi international, pixelated, only happens on the 2am recordings, I’ve changed them all the the showings at 9pm upwards and they are fine, but FBI most wanted is only on at 2am?