Forum Discussion

Gaz742's avatar
Gaz742
Tuning in
6 months ago
Solved

TV360 upgrade - Tm4/19/10-1-200000 error

Trying to upgrade with tv360 free upgrade app. Getting error TM4/10-1-200000. Called virgin onTuesday and they couldn't resolve it and were passing it onto next level to try and sort. I've had no r...
  • Ashleigh_C's avatar
    Ashleigh_C
    6 months ago

    Hi there Gaz742 

    Thank you so much for your post and I am so sorry to hear that you are also facing this issue with your service. 

    I am so sorry to hear that you have experienced this error code since upgrading to our TV 360 service and thank you again for posting. I do think it would be best for me to pop across a private message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
    cazzab thank you as well for you post, I have reached out to you on a separate post already. 

    hrvy I am so sorry to see you are also facing this issue, I will also pop a PM across to yourself so we can take a look. 

phil136's avatar
phil136
Joining in
5 months ago

Hi,

I have the same issue when trying to upgrade. Would it be possible for a forum team member to reach out to try and resolve this? 

Thanks

  • Robert_P's avatar
    Robert_P
    Forum Team
    5 months ago

    Hello phil136

     

    We're sorry to hear you're also experiencing the issue upgrading your TV360 service, we understand the confusion and appreciate you raising this via the forums.

     

    To assist further with this I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.