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Removal of virgin media cable and box
Hello, I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. ...
Forum Discussion
Hello,
I have the same issue as the person above, recently moved in, need to convert the driveway for wheelchair access and disability and there is a green cable running across the front garden to a box in the house that we are not using. We don’t intend to use it, how do we go about having this removed?
Thank you
Louisa
The green cable should have been buried in both cases, however if you get this all removed, VM may mark the property as "unserviceable" for any future users, or indeed yourself.
Thanks for the reply. It’s not buried that well, I nearly cut it with a trowel taking a plant out!
We have no intention of using virgin media in the future so it is fine for it to be removed permanently. We need to remove the box inside aswell to decorate.
Louisa
Thanks for your post and welcome to the Community Forums, loucampbell2021,
To get the cable removed or reburied, I'll need to get your details so I can send it to the area manager. I've sent you a private message.
Cheers,
Corey C
Hello,
I still haven’t had this issue resolved, the cable is protruding from our lawn and we are trying to landscape the front garden, can we just cut through it?!!
Louisa
Green VM cable
So much for the response of Corey C on 18.12.21. Have you really been left in limbo over that period for such a straightforward issue - perhaps an apology s called for.
At least they have given a clear indication that they have no interest in recovering their cable and of course you are able to cut it at the point it 'trespasses' onto your property.
The final kick in the teeth is that VM seem quite happy to leave you to dispose of their garbage with absolutely no consideration of any inconvenience to yourself.
I was advised someone would be in touch, an area manager? But there was no follow up, we’ve been working around it until now but I guess I’ll have to do it myself.
L
Hi loucampbell2021, thanks for the message. We will be able to book a rebury, can you confirm when we will be attending to bury the cable? - Chris.
Hello,
a ‘re-bury’? Are you serious? It was never buried, it was just under a plant that I took out. I could ‘re-bury’ it myself but I wanted it removed completely. Can it just be cut through?
Louisa
