Haven't received confirmation email
Ordered a broadband package on Friday 01/09 to be delivered on 09/09 and received the order summary email and pre-contract documents, however the delivery date confirmation and contract have not been...
Forum Discussion
Hi ZachCJ
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
Hi there,
I have the exact same issue. Ordered a broadband package on Tues 21/11 to be delivered on Fri 24/11 (today) and received the order summary email and pre-contract documents but no confirmation of delivery or account number. Can you help please?
thanks,
ciaran
Hi,
I also have this issue. Ordered on 12-12 and should have been delivered 15-12 but I didn’t receive any confirmation. Still not received anything other than contract information.
Hi there,
I have this issue too I'm afraid. I ordered my virgin media package on 6th May 2024 to be installed on 27th May (today) but I still haven't received my contract or my installation date confirmation. Please can you help?
Thank you
RobHi @rmn24
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon